Role Responsibilities:

· Act as a single point of contact via the telephone, email or web for resolution of technology-related issues

· Document customer requests in call tracking system

· Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.

· Interact with customers and peers to diagnose and resolve problems

· Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems

· Support features, functionality, and usage of specific applications

· Provide Level 1 technical support of low to medium complexity

· Provide input and update to the technical knowledgebase as necessary

· Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures

· Report problems with procedures and makes suggestions for improvements

· Perform related duties as assigned or requested

Job Type: Contract

Salary: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 3 years

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Portsmouth, NH 03801: Relocate before starting work (Required)

Work Location: In person