Overview

Enterprise Account Executive I - Frontier Communications

Overview

The Enterprise Account Executive I is the catalyst behind Frontier Communications’ success as an organization. As a consultative sales professional, the Enterprise Account Executive I is responsible for protecting and growing revenue performance within our current Medium Enterprise segment. This is achieved by managing an assigned base of existing customers as well as selectively acquire new customers.

The Enterprise Account Executive I is expected to develop credibility in understanding customers and prospects requirements through a deep understanding of their business drivers, objectives and challenges, and to propose solutions to those requirements comprised of Frontier’s comprehensive portfolio of information and communications technology solutions.

For existing assigned customers, the Enterprise Account Executive I is charged with developing strategies and tactics to increase customer retention, improve customer satisfaction, and grow revenue.

Core Responsibilities

• Foster extensive relationships with existing and new customers within assigned customer module including C-Level Executives, decision makers, influencers and key users
• Retain current customer base and expand revenue through cross/up-sell opportunities
• Develop new revenue opportunities by prospecting potential customers
• Develop and implement comprehensive Account Plans for each assigned customer working with cross-functional partners across Frontier to deliver results
• Improve and maintain current customer satisfaction results through engagement and responsiveness to regular surveys and feedback
• Partner collaboratively with paired Customer Service Associate to ensure outstanding customer service and responsiveness
• Establish self as a trusted advisor, providing guidance on strategic initiatives in the position to instinctively know how to provide relevant insights
• Connect client’s business objectives with Frontier Business solutions and effectively understand and respond to customer objections
• Partner with pre-sales engagement members to align goals and ensure ongoing refinement

 Requirements

• Good understanding of the network attributes, complex communication products, and solutions sought by medium enterprise level companies
• Displays ability to create new demand by proactively bringing new points of view to target accounts
• Can identify and articulate customer value proposition and links solutions to the customer strategy
• Consistently demonstrate the ability to convert qualified leads into sales opportunities
• Strong presentation skills
• Sales cycle management experience, including Salesforce proficiency
• Associates required, Bachelor’s Degree preferred, or equivalent relevant experience
• Minimum of 2-5 years of business-to-business experience in Medium sized companies with a proven, documented track record of success
  • Complex and Consultative Sales Environment
  • Selling individual products and integrated complex communication solutions throughout an organization
  • Telecommunications industry experience(s) a plus
• Candidate must possess a valid state driver's license and have a clean driving record