HiOperator's mission is to automate customer service by augmenting awesome humans with great technology. We have been scaling exponentially and we continue to look for new team members to join our quest to change the industry.
As a senior member of the HiOperator tech team, you will play a central role in delivering the software to achieve this mission through a combination of integrations, machine learning, and clever programming.
We are seeking a highly skilled and motivated Senior Software Engineer to join our rapidly growing team. As a key member of our organization, you will be responsible for delivering large and complex features quickly, while becoming an expert and owner of significant sections of our codebase. Your role will encompass various aspects, including implementation and technical strategy. In this position, you will work across the entire technical stack, spanning front-end and back-end development, DevOps, as well as integrating machine learning and data science tools. We use these tools, and more, every day: Google Cloud Functions, Apollo GraphQL, ReactJS, Pub/Sub, multitenancy, and PyTorch.
Joining us at this exciting time means that the products and features you build will contribute to a new wave of innovation within the customer service industry. You will have the opportunity to incorporate the latest advancements in Large Language Models (LLMs), artificial intelligence (AI), and data-driven decision making. Located in the heart of Dallas and Downtown Buffalo, we offer an engaging and dynamic work environment.
We are looking for motivated individuals who are eager to be part of a fast-paced team that values growth and development!
Your key priorities:

• Build API integrations with various CRMs and other custom applications, utilizing REST/GraphQL/gRPC
• Build UI features to support new service offering
• Maintain 99% platform uptime
• Manage dev ops pipeline
• Deploy machine learning models
• Build and manage the observability platform for the LLMs we utilize
• Work with our end-users to map out new features and identify gaps in the product
• Hire, train, and manage junior engineers
• Participate in any other duties required on a more ad-hoc basis

Since we are a fast-growing company, there is an expectation that your role will evolve with new duties and responsibilities introduced over time. It's all part of the startup fun!
You're a great match if you:

• Have 6 years of engineering experience
• Are a polygot - You enjoy learning about everything, and are capable of explaining your concepts to others
• Are collaborative - We work together, learn together, and win as a team
• Have empathy - Customer service requires empathy to truly under the customer and deliver the best experience for our clients
• Experience working with Apple Products is a plus
• Experience working with a Start-Up Company is a plus

You will use the following tools/patterns often, and we have included some:

1. Google Cloud Functions
2. PubSub
3. Apollo Federation
4. Multi-Tenancy Architecture
5. PyTorch

Benefits:

• All hires will be eligible for health benefits (medical, dental, vision) after one full calendar month of full time employment
• Access to the free onsite gym
• PTO/PFT

Visit us to learn more: https://hioperator.com
This is not a remote position - Dallas, TX only
Job Type: Full-time
Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.
HiOperator is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
HiOperator uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify , including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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