We are seeking a dedicated and experienced individual to join our team as a Tech Support Assistant Manager. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service. As the Assistant Manager, you will work closely with the Tech Support Manager to oversee the daily operations of the help center, manage a team of support representatives, and ensure timely...
This position will be a mixture of training new and existing course material, with a focus on offsite training. As well as developing and maintaining new course material for the Diesel Laptops training department. Training the Diesel Laptops Courses via In-person and Online training. Traveling and performing Offsite Training at customer locations. Coordination and planning of Off-site trainings with sales team. Scheduling and booking travel arran...
We are Diesel Laptops, one of South Carolina’s fastest-growing companies. Founded in 2015, Diesel Laptops has grown from 1 employee to almost 200 employees and nearly $80,000,000 in annualized sales in just 8 short years. We’re currently an industry leader in providing diagnostic solutions to fleets and repair shops. Whether it’s on-highway (like tractor-trailers), off-highway (like cranes and similar heavy equipment), or marine (like powerboats)...
Job Summary. The IT Tech Support Level 1 Technician is responsible for working with customers effecting quick and permanent solutions when issues or requests are reported by the end user. The ideal candidate should be comfortable working in a fast-paced environment. To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail. Job Responsibilities. Mana...
Responsibilities. Manage incoming calls and customer service inquiries. provide first level contact and convey resolutions to customer issues by walking customers through a problem solving process. Track, route and properly escalate unresolved queries to the next level of support. Identify and assess customers’ needs to achieve customer satisfaction. follow up with customers, provide feedback and see problems through to resolution. Ensure proper ...
Company DescriptionWe carry a complete line of commercial truck diagnostic software, hardware, and laptop kits. We offer Cummins, Detroit Diesel, Mack, Volvo, International, CAT, Allison, Eaton Transmission, Wabco ABS, Bendix ABS, and universal diagnostic software. Our products and services cover virtually everything on a commercial truck such as diesel engines, electronic transmissions, ABS systems, Ford, GM, Chevrolet, and more. Job Description...
Company DescriptionWe carry a complete line of commercial truck diagnostic software, hardware, and laptop kits. We offer Cummins, Detroit Diesel, Mack, Volvo, International, CAT, Allison, Eaton Transmission, Wabco ABS, Bendix ABS, and universal diagnostic software. Our products and services cover virtually everything on a commercial truck such as diesel engines, electronic transmissions, ABS systems, Ford, GM, Chevrolet, and more. Job Description...
Company DescriptionWe carry a complete line of commercial truck diagnostic software, hardware, and laptop kits. We offer Cummins, Detroit Diesel, Mack, Volvo, International, CAT, Allison, Eaton Transmission, Wabco ABS, Bendix ABS, and universal diagnostic software. Our products and services cover virtually everything on a commercial truck such as diesel engines, electronic transmissions, ABS systems, Ford, GM, Chevrolet, and more. Job Description...
Company DescriptionWe carry a complete line of commercial truck diagnostic software, hardware, and laptop kits. We offer Cummins, Detroit Diesel, Mack, Volvo, International, CAT, Allison, Eaton Transmission, Wabco ABS, Bendix ABS, and universal diagnostic software. Our products and services cover virtually everything on a commercial truck such as diesel engines, electronic transmissions, ABS systems, Ford, GM, Chevrolet, and more. Job Description...
Following processes and procedures related to Customer Support. Acknowledging and resolving customer complaints. Processing orders and requests in response to customer inquiries. Processing equipment return and requesting refunds. Documenting customer interactions and communicating issues to appropriate departments. Escalating customer complaints when necessary. Ensure customer satisfaction and provide professional customer support. Maintaining a...
Responsibilities. . Follow up on leads to further sales and develop relationships with customers to encourage trust and loyalty. Become the Subject Matter Expert (SME) with all Diesel Laptop’s products and services. Collect, load, and maintain records of sales and customer info using CRM software. Schedule and complete daily tasks, maintaining communication with clients/prospects. Understand and execute all company and departmental standard opera...
Job Summary. This position will provide support to the Production by. Following processes and procedures directly related to Production. Perform New product setup/Build ,verifying operation and function complete tasks to meet all standards for safety, quality and efficiency. Development and Train His/Her Personal Development. Providing insight and assistance to Team members when new projects/processes arise. Searching for efficiency opportunities...
