The Hilton Seattle is now looking for Convention Services Manager who has prior hotel or event sales experience. This 256 room full service hotel is a Seattle mainstay and enjoys a very strong and consistent sales pipeline, much of it through the robust Hilton network. We are a small, fun, enthusiastic, flexible, and collaborative team and we want to fill this position to keep up with demand. This is a Salaried position - starting wage is $67,725 to $69,000 DOE. We would love to hear from you - APPLY TODAY!

Hilton Seattle is proudly managed by Stonebridge Companies, and we offer competitive compensation and generous benefits: 2 weeks of vacation, 5 days of PTO, and 72 Sick time per year - medical, dental, and vision offered after 30 days, 401K with company match after 6 months. For more information, please call the HR manager at the Hotel.

More about the job:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The purpose of a Conference Services Manager is to plan, manage and organize the in-house details for large group and convention bookings (i.e. guest rooms, menus, themes, set-up, etc.).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues and profits, while delivering a quality guest experience.
• Create and communicate event resumes. Recommend and implement procedural changes and performs as team leader for all hotel department staff participating in the event delivery process.
• Plan, upsell and detail the program with the client including: verification and modification of space requirements, times, equipment, menus, decor.
• Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance.
• Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by influence to exceed brand benchmarks.
• Maintain a flexible schedule to accommodate client's needs before and after events.
• Attends operational and client meetings to communicate event details including: BEO’s, pre-con’s, etc.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT

• Associate follows corporate and hotel brand standards.
• Willing to take an unpopular stand if necessary when complying with policies.
• Observes and adheres to safety and security procedures, promoting a safe work environment.

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.
• Identifies areas that would improve the operation and generates suggestions.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated.
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Performs work with little or no supervision; works independently.

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis.
• Manages assignments and responsibilities without becoming overwhelmed.
• Strives to increase productivity.

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data.
• Develops alternative solutions.
• Works well in group problem solving situations.
• Gathers and analyses information skilfully.

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity for cultural differences.

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION

• Practices attentive and active listening with all employees.
• Actively participates in meetings, contributing ideas to improve the company.

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.
• Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

Job Type: Full-time

Pay: $67,725.00 - $69,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person