Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

JOB FUNCTIONS:

1) Maintain complete knowledge at all times of:

• a) All hotel features/services, hours of operation.
• b) All room types, numbers, layout, decor, appointments and location.
• c) All room rates, special packages and promotions.
• d) Daily room count and expected arrivals/departures.
• e) Room availability status for any given day.
• f) Scheduled daily group activities.

2) Maintain complete knowledge and comply with all hotel and departmental policies and procedures.

3) Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.

4) Meet with supervisor to review daily assignments and priorities.

5) Meet with departing Front Desk Agent to review business status and follow up items.

6) Access all function of computer system according to established procedures and standards.

7) Answer department telephone within three rings, using correct greeting and telephone etiquette.

8) Promote positive guest relations to all individuals approaching the Front Desk.

9) Resolve discrepancies on the room status report with Housekeeping.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift

Work setting:

• In-person

Experience:

• Hotel Front Desk: 2 years (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person