27 Supervisor Quality Assurance Jobs in Orlando, FL
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Hilton Grand Vacations - Corporate Office - MetroCenter is Hiring a Supervisor Quality Assurance Near Orlando, FL
Job Description
What will I be doing?
As a Quality Assurance Supervisor, you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.
The Quality Assurance Supervisor will estabish the operating procedures of the Quality Assurance Department and its mission to verify and ensure that all sales packages are only for highly qualified guests who have purchased a Hilton vacation package resulting in high probability that they will purchase a timeshare This will include:
- Verifying guests receive accurate information about package cost, premiums, tour, accommodations and qualifications
- Ensuring accuracy of customer and package information
- Ensuring adherence to approved scripts
- Creating performance standards
- Distributing workloads
- Attendance, payroll, and performance management
- Communicate department performance to Senior Manager, Director of Customer Care, and provide feedback to all of the sales departments.
- Responsible for all aspects of running the Quality Assurance Department and enforcing policies and guidelines of the department and the call center.
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school diploma
- Microsoft Office proficient
- 1-3 years related experience
- Call Center/Supervisory experience preferred
Explore a grand career with Hilton Grand Vacations − where inspiration takes you places.
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Source: Hospitality Online
Job Summary
Full Time
$63k-83k (estimate)
11/18/2022
05/10/2023
The job skills required for Supervisor Quality Assurance include Microsoft Office, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Supervisor Quality Assurance. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Supervisor Quality Assurance. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Supervisor Quality Assurance positions, which can be used as a reference in future career path planning. As a Supervisor Quality Assurance, it can be promoted into senior positions as a Medical Records Coding Technician that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor Quality Assurance. You can explore the career advancement for a Supervisor Quality Assurance below and select your interested title to get hiring information.
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