Duties:

- Greet and welcome guests upon arrival
- Check guests in and out of the hotel
- Provide excellent customer service and address guest inquiries and concerns
- Assist guests with luggage and room assignments
- Process payments and maintain accurate records
- Answer phone calls and direct them to the appropriate department
- Assist with night audit duties, including balancing accounts and preparing reports
- Handle guest requests for additional amenities or services
- Maintain a clean and organized front desk area

Experience:

- Previous experience in customer service or hospitality management preferred
- Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests
- Familiarity with night audit procedures is beneficial
- Proficient in using phone systems and handling phone etiquette
- Strong knowledge of guest services and front desk operations

As a Guest Service Agent, you will be the first point of contact for our guests. Your exceptional customer service skills, attention to detail, and ability to multitask will contribute to creating a positive experience for our guests. If you are bilingual, have experience in hospitality management, or have previous night audit experience, we encourage you to apply.

We offer competitive pay rates and opportunities for career growth within our organization. Join our team and be part of providing exceptional hospitality services to our valued guests.

Note: Please do not include any contact information such as email or phone number in the job description.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Nashville, TN 37214: Relocate before starting work (Required)

Work Location: In person