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Under the leadership of the Regional IT Support Manager, a Field Services (Helpdesk/Desktop Support ) Technician is responsible for providing technical support to PriMed users by resolving issues with their computer hardware and software. They respond to user inquiries, assess problems and issues around IT equipment, phone, applications, and help resolve these issues for users.
Field Services Technician need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need to work for. Perform basic facilities functions such as conference room configurations, workspace setup, and training room configurations. Support Regional Services offsite and after hours meetings.
Job Responsibilities
Required Experience
Required Education
Salary Range
$90,000 - $100,000
Please note that this position will have an (up to 7%) annual performance bonus earning potential and offers a full suite of benefits including 6.5% 401k matching.
This position is not remote (or hybrid) and requires working on-site daily in San Ramon, CA
At Hill Physicians Medical Group, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.
We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!
Additional Information
We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and one of the “Healthiest Places to Work in the Bay Area.” We have an award-winning Wellness Program, and our average tenure is ~8 years. Every person who joins Hill Physicians is coming in as a leader and has the very real potential to grow with the company as we grow. We’re all in it for the long haul and are bought-in to the success and future of our organization.
We’re proud to have been (and continue to be) a pillar of the Northern Californian healthcare community for more than 30 years. Our more than 5,000 primary care physicians and specialists provide high-quality care across the San Francisco Bay, Sacramento, and Central Valley areas.
By adapting to both the demands of the industry and the needs of consumers, we’ve remained stable and profitable, and our service area now ranges from the Pacific Ocean to the Sierra Nevada’s. We’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.
Our culture is guided by core values that promote the health and wellness of our employees and communities (health), commitment (accountability), fiscal responsibility (stewardship), teamwork (collaboration), and our dedication to do the right thing (integrity). 97% of employees feel that supervisors and managers “walk the talk” and demonstrate our core values. Join us!
Hill Physicians is an Equal Opportunity Employer
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
Experience level:
Schedule:
Work Location: In person
Full Time
Ambulatory Healthcare Services
$60k-74k (estimate)
10/08/2023
06/01/2024
hillphysicians.com
SACRAMENTO, CA
500 - 1,000
1984
DOUG ROBERTSON
$500M - $1B
Ambulatory Healthcare Services
The job skills required for Help Desk Technician include IT Support, Troubleshooting, Customer Service, Technical Support, Problem Solving, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.