The Property Operations Assistant provides operational support to the building property management team who is charged with enhancing the customer journey and fostering a customer-centric culture within the division. This person will assist with maintaining building and parking access control, as well as other building related projects and events, delivering best-in-class memorable experiences for our customers.

Responsibilities:

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Assist Property Management team with operational needs as necessary; this may include assisting with Customer Experience events, vacant suite prep and general building/property inspections, etc.
• Maintain access control systems and distribution of access cards to customers.
• Assist customer service on parking tag number issuance and chaser ticket preparation and delivery.
• Maintain inventory of building and parking access cards as well as parts and supplies.
• Update and maintain reserved parking logs.
• Assist property management team in review A/R and provide collection support of past due balances.
• Assist the security, maintenance, and property management team with the maintenance, repair and replacement of parking equipment, related cameras, and all associated system software, investigates complaints concerning malfunctions.
• Interface with the corporate Parking Operations Center to: support general operation requests, escalate system issues, and ensure the completion of vendor related preventive maintenance and repairs.
• Manage vendors / contractors performing all maintenance in the building parking structures including but not limited to janitorial, electrical, lighting, security ambassadorship, floor surfacing, and building access control systems.
• Maintain contractor/vendor list.
• Research and follow-up on building or parking access concerns and bring to successful resolution.
• Assist in preparing plans and cost estimates for parking garage capital improvement projects and/or general repairs and maintenance.
• Generate monthly back-up for access card billbacks to customers and provide to manager for review.
• Perform routine inspections at front entrances of buildings, loading docks and parking deck structures for cleanliness noting any deficiencies.
• Effectively execute troubleshooting instructions from higher level support.
• Inspect parking collection equipment ensuring the proper collection of cash from Pay-on-Foot (POF) machines; periodically collecting cash from the machines with assistance from the Security Director.
• Assist property management in the preparation and audit of parking operations revenue budgets, monitoring of expenditures, and implementing projects.
• Invoice monthly for validations and any customer specific special billing charges.
• Establish positive working relationships with customers, public visitors, and Highwoods’ staff.
• Prepare general reports and records as needed.
• Assist security in parking enforcement with citations and The Barnacle Program for improper parking.
• Act as liaison to the valet service contracted by restaurants and hotel.
• Assist in coordinating additional support staff as necessary for miscellaneous special events.

A successful candidate for this role will:

• Possess excellent interpersonal / customer service skills
• Be able to work independently in a high-paced environment, make quick decisions, multi-task.
• Demonstrate excellent written and oral communication skills
• Be able to define problems, collect data, establish facts, and draw conclusions.
• Be able to work effectively with teams.
• Posses good organization and administrative practices
• Have strong communication skills, with the ability to communicate clearly with both technical and non-technical audiences.

Variable hours required:

• Monday – Friday, 8am-5pm or 9am-6pm, with some weekend events required.

EDUCATION/EXPERIENCE:

• Associate’s degree preferred, along with at least 3 years of related experience.
• Accounts receivable and billing experience preferred.
• High competency with Microsoft Word and Excel.

PHYSICAL SKILLS:
Ability to sit, stand, walk, kneel, crouch and stoop, read printed materials and a computer screen, communicate in person and over the telephone, lift and carry 65-pound boxes and materials.

WORK ENVIRONMENT:
Ability to work in a shop and field environment, exposure to outdoors, traffic hazards and inclement weather.