Assists the Senior Property Manager with ensuring the overall operation and financial success of an assigned portfolio of properties in accordance with company policies, procedures, and standards. Professionally represent Highwoods Properties to customers, vendors, and the public.

Work Performed:

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Assist with customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Assist with efforts to help drive customer retention, reduce churn, and increase overall customer satisfaction.
• Assist with the financial performance of the assets within the assigned portfolio.
• Assist with researching, preparing, and implementing annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements.
• Review and/or code invoices as needed and submit for payment in a manner which maximizes Highwoods operating income.
• Maintain contact with customers and owner representatives to ensure solid, reliable relationships, including implementation of building specific customer relation programs.
• Assist with managing capital improvement projects as assigned.
• Assist with property acquisition and dispositions as requested.
• Develop and implement ideas to reduce operating expenses.
• Administer preventative maintenance programs.
• Assist with negotiating and managing vendor contracts within assigned portfolio.
• Assist in special projects for the department as needed.
• Assist with regular property inspections to prevent problems/identify opportunities in accordance with department policy.
• Adhere to company, division and department policies and procedures and ensure property compliance with codes, regulations, and governmental agency directives.
• Review and monitor daily work order report and weekly outstanding work order report.
• Assist with customer billings and with collection process as requested.
• Coordinate customer move-ins (i.e., welcome packages, etc.) and customer move-outs to promote customer relations and protect the property.
• Assist with assuring optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems)
• Assist with reviewing and providing explanations for monthly operating expense variances greater than 5% and $1000, as needed.
• Assist leasing representatives during the customer renewal process.
• Review and understand leases related to assigned portfolios.
• Assist the Senior Property Manager in the oversight of Administrative Assistant duties.
• Assist with coordinating customer projects and follow-up on customer work requests.
• Assist with the completion/execution of follow-up documentation for all leases.
• Assist with follow-up on all customers' move-in and move-out punch list inspections.
• Adhere to OSHA requirements related to the assigned portfolio.
• Identify and implement procedures to minimize Owners’ insurance risks.
• Participates in conducting quarterly property inspections.
• Participates in conducting monthly janitorial inspections.
• Maintain administrative duties as required.
• Assist the Parking Operations Supervisor with the collection of A/R when needed.
• May need to fill in and assist in parking tag distribution.

Requirements:

• Effective organization, time management, written and oral communication skills.
• Demonstrated leadership/management skills.
• Strong interpersonal skills, detail-oriented and analytical
• Computer proficiency MS Office and Internet.
• Certified Property Manager designation or candidate, or RPA designation preferred.

Physical Demands:

• Must be able to inspect all areas of the properties, including roof, basement, etc.
• Regularly required to sit, stand, and walk.

Education/Experience:

• Bachelor’s degree or equivalent combination of education & experience

• 3 – 5 years experience in full-service commercial property management

• Proven record of providing excellent internal and external customer service

• Budgeting/reporting experience helpful

• Previous experience managing capital improvement projects is desirable.