Job Summary:

The ideal candidate will possess strong organizational skills, the ability to multitask effectively, and clear, friendly communication skills in both English and Spanish. We offer paid training and a supportive work environment where your skills can thrive.

Duties and Responsibilities:

• Accurately bill items installers use for energy saving home improvements.
• Ensure schedules for installers are prepared for the following work day.
• Maintain accuracy on production reports by tracking and updating them.
• Communication with installers to ensure the home improvements are within PG&E program compliance. 
• Upload documents into databases such as Salesforce.
• Perform data entry into various Excel spreadsheets.
• Ensure installers are informed of necessary re-work (corrections, additions etc.)
• Request equipment from the assets manager or subcontractor as needed (ex, doors, SubGlass).
• Maintaining documentation, databases, and preparing reports.
• Respond to customer inquiries, providing accurate information and guidance on installed measures.
• Protect the confidentiality of any processes inherent in the operation of Highland Energy Services
• Generate daily, weekly, and monthly reports on KTP, invoices, and other metrics as needed.
• Submit requests to implementors for overrides, BIP requests, etc., as required.
• Submit RHA overrides when necessary.
• Other duties and responsibilities assigned.

Qualifications:

• Must be bilingual in Spanish.
• Proficiency in Excel, must have the ability to create spreadsheets, formulas, and tables.
• 2 years’ experience preferred in a plumbing or HVAC office setting 
• Organizational skills, able to manage multiple projects and concurrent deadlines.

Physical Demands:

While performing the duties of this job, the employee is frequently required to walk, communicate, use of hands, fingers, and wrists when entering data onto documents and into data base systems. Occasionally sit, climb, push, pull, kneel, stoop, crawl, and climb ladders. The employee may also on occasion be required to lift objects up to 25 pounds.