SUMMARY

Starting pay is $18/hour.

The Guest Services Supervisor is responsible for serving as a leader to the Guest Services Team overseeing the daily operations.

Must have the flexibility to work weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Strong self-motivator and ability to motivate others
• Leads by example builds trust and creates a fun, exciting, focused team
• Ability to organize and develop consistent operating procedures
• Review daily traces, Opera reports and to determine guest satisfaction
• Leading Guest Service team including the podium team members
• Maintaining uniform and etiquette standards
• Daily rounds of property
• Manage arrival/departure with “Brain”
• Develops Guest Service team with daily coaching and counseling
• Debriefs Guest Service team with upcoming events and changes
• Ability to effectively communicate accurate information to guests and other team members
• Ensure that meeting rooms are set for group use
• Complete daily rounds to ensure a quality appearance
• Supervises transportation as needed
• Researches pre-arrival guests to gain information and insight into ways we can WOW
• Make the preliminary schedule for their team based on arrivals and departures and present it to the AM Manager for approval and final send out
• Actively work in their role at an elevated level aiming to make direct goals for their team to improve GSI month over month – leading by example
• Works with the MOD to develop team members and general etiquette
• Training:
  • Helps with the creation and maintenance of training materials and SOPs
  • Establishes a training program to include quizzes and status updates to monitor training progress
  • Oversees the training of new team members within their department
  • Facilitates cross-training for a team within Lodging and with F&B/HK
• Engages in guest recovery and solutions for GAP guests with MOD

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members and managers and interact with our guests.

QUALIFICATIONS and SKILLS

SUPERVISORY RESPONSIBILITIES

Oversees 20 guest service team members

EDUCATION and/or EXPERIENCE

Bachelor’s Degree recommended

2-3 years of Hospitality or Customer Service experience

Must have a valid driver’s license

LANGUAGE SKILLS

Must have excellent written and verbal communication skills

Must be open to and receptive to others’ needs and ideas

Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL SKILLS

Basic knowledge and understanding of math

REASONING ABILITY

Must be able to remain calm under pressure

Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

The job entails frequently lifting luggage and other guest requests such as trays and packages

Must be able to lift up to 50 Lbs.

Must be able to stand for long periods

Must be able to safely operate a company vehicle or golf cart

Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

Front Desk Guest Service area

1,400 acres of High Hampton property

High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.

For immediate application and interview, please stop by our Operations Center located at 82 White Owl Lane, Cashiers, NC 28717 between the hours of 9 am and 4 pm, Monday- Friday. Please bring your resume or your employment history.

High Hampton is an Equal Opportunity Employer.