SUMMARY
The concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests’ requested expectations are met.
Must have flexibility to work weekends and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Point of contact for guest upon their arrival to inform them of special happenings during their stay and to answer any questions
Ensure guests are contacted pre-arrival and their planning needs are met
Books activities, spa services, and dining times for on-property guests
Ensures arrival packets are reviewed each day for accuracy of itineraries
Executes arrivals and departures daily
Assists in creating unique and memorable experiences for our guests
Review traces daily to confirm information regarding amenities, meals afield, and special requests with other departments
Communicates accurate quest guest information and preferences to other team members and departments
Must comply with all company policies and procedures.
To perform the essential functions of this position regular and consistent attendance is required.
Must work well with other Team Members and Managers and interact with our guests.
QUALIFICATIONS and SKILLS
SUPERVISORY RESPONSIBILITIES
None
EDUCATION and/or EXPERIENCE
High school diploma or equivalent
2-3 years of Hospitality or Customer Service experience
COMPUTER SKILLS
Basic understanding of MS Office Programs
Experience with OPERA is preferred
Must be capable of learning new computer software programs quickly
LANGUAGE SKILLS
Must have excellent written & verbal communication skills
Must be able to communicate effectively with guests, team members, and managers
MATHEMATICAL SKILLS
Understanding of basic math and general accounting
REASONING ABILITY
Must be able to remain calm under pressure
Must be able to simultaneously manage diverse tasks
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
Must be able to sit or be on feet for long periods of time
Must be able to safely operate a company vehicle or golf cart
Must be able to work outdoors in all weather conditions
WORK ENVIRONMENT
General office / front desk guest reception area
1,400 acres of High Hampton property
Disclaimer: This job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict the tasks that may be assigned. The critical features are specified but are subject to change at any time for various reasons, including management discretion.
High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years. Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.
For immediate application and interview, please stop by our Operations Center located at 82 White Owl Lane, Cashiers, NC 28717 between the hours of 9 am and 4 pm, Monday- Friday. Please bring your resume or your employment history.
High Hampton is an Equal Opportunity Employer.