JOIN OUR TEAM!
Hiester Automotive Group is currently seeking an experienced full time Automotive Service Manager to join our winning team and oversee the daily operations of the Service Department. We are a family owned and operated business and provide an excellent work environment.
We are looking for highly motivated and goal oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!
Essential Responsibilities (include but are not limited to):
The Service Manager is responsible for operations, employee supervision, customer satisfaction and profitability of the department.
Oversee training and supervision of service department employees.*
Answer technical questions about vehicle problems, warranties, services and repairs.**
Monitor the progress of each vehicle throughout the day, and updating customers frequently.**
Set schedules and assign tasks to service department employees.**
Oversee the technician working on customers’ vehicle including their time management/efficiency, parts ordering and job completion times.*
Oversee administration of warranty claims.**
Maintain CSI at or above Company standards.**
Participate and complete required training per Corporate schedule.**
Increase customer satisfaction by building customer relations.*
Requirements:
Prior Service Manager experience. Preferred dealership experience.*
Excellent communication and customer service skills.**
Self- motivated, goal oriented and ability to work in fast paced environment.**
Ability to perform a variety of tasks simultaneously.**
Current, valid drivers license.*
CDK preferred
Chrysler, Dodge, Jeep, Ram experience preferred
Employee Benefits:
Medical, dental and vision insurance coverage available;
Basic life insurance and disability coverage available;
401k with company match;
Employee discounts on vehicle purchases, parts and service;
Opportunities for advancement.