Summary

The Bilingual Customer Service Rep (CSR) is responsible for providing amazing customer service to our clients and customers. 

Responsibilities

• Professionally handle incoming requests from customer and ensure that issues are resolved both promptly and thoroughly
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through constant tracking
• Handle issues in the best interest of both customer and company
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• Build and maintain client/vendor relationships
• Accurately process opens, holds and closes in multiple portals
• Daily queue management
• Complete projects as requested
• Coordinate and schedule vehicle redemptions appointments 
• Answering and Returning calls and emails
• Handle condition reports
• Create inventory lists of personal property
• Data Entry
• Handle Impounds & Voluntary assignments 

Requirements

• Spanish Speaking required
• Are 18 years of age or older
• Have reliable transportation
• Are punctual and responsible
• Are organized and driven to meet deadlines
• Can remain professional and calm in high-stress situations
• Have basic knowledge of Microsoft Excel
• Have at least one (1) year of high-volume Call Center experience (100-200 calls per day)
• Prior customer service experience preferred
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Able to handle complaints resulting from escalated calls
• Pleasant, patient and friendly attitude
• Strong decision-making skills
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Strong detail orientation and communication/listening skills
• Willingness to work a flexible schedule and occasional overtime when necessary
• Possess a strong work ethic and team player mentality
• Must be able to pass a criminal background check

The Pay:

• Commensurate with Experience and Qualifications ($16)

The Bene’s: (Begin after 90 days of employment unless otherwise noted.)

• 5 days paid Vacation (after 1 year of employment)
• 5 days paid Sick leave(after 1 year of employment) 
• 5 paid Holidays after 90 days
• 3 days of paid Bereavement leave
• 30 days of paid Maternity/Paternity leave (after 1 year of employment)
• Medical/Dental/Vision after 90 days
• 401K 10% Company Match (after 1 year of employment)
• CARS Certification
• Job training and advancement opportunities

Apply now to join an amazing team in a very fast-paced, challenging industry with a trend setting company. Begin your new tomorrow, TODAY!