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An Exciting Career Opportunity foran experienced Customer Success Manager!
Location:Austin, TX (Hybrid)
Job ID:23882
Are you ready for exceeding new business development, building and maintaining strong and long-lasting relationships?If so, we want to hear from you!
Who are we?
HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.We are a high-tech software company headquartered in Austin, TX, with over 4500 worldwide employees.Check us out here:and
HID's PACS Group:
As a Physical Access Control Solutions (PACS) Customer Success Manager, you will be responsible for coordinating and managing operational initiatives to HID PACS NAM customers. This is a highly collaborative position requiring excellent communication skills. The successful individual must have a proven track record of large-scale customer relationship management and will be responsible for supporting strategic operational initiatives for both HID and customers. The successful candidate will be responsible for liaising with both internal and external customers to ensure alignment and collaboration for the achievement of strategic goals. The ideal candidate has experience in the field of operations, possess excellent attention to detail, be very organized, have the ability to manage multiple assignments and excel under pressure and strict deadlines. This position will be responsible for the continuous improvement in operational initiatives and efficiency programs for HID PACS NAM. It is not a reactive position but a forward thinking one to help HID better understand how to better serve the PACS NAM customer's operational needs, reduce HID and our customer's costs and identify operational revenue opportunities.The person holding this role will be working directly and closely with the respective contacts of the customer, working with many cross-functional departments within HID as well as working in general with a strong focus on improving customer experience.
As ourCustomer Success Manager, you'll support HID's successby:
What we will love about your background with any of the following:
YourExperienceand Education include:
Why apply?
This opportunity may be open to flexible working arrangements.
HID is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go - without having to think about it.
When you join our HID team, you'll also be part of the ASSA ABLOY Group, the global leader in access solutions. You'll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
#LI-HIDGlobal #LI-Hybrid
HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.Full Time
Durable Manufacturing
$101k-143k (estimate)
05/27/2023
04/17/2024
hidglobal.com
FORT LAUDERDALE, FL
1,000 - 3,000
1991
Private
STEPHAN WIDING
$500M - $1B
Durable Manufacturing
HID designs, develops and manufactures IoT-based electronic access control and RFID solutions for commercial and residential sectors.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.