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Client Service Representative
Hickory Veterinary Hospital Plymouth Meeting, PA
$41k-52k (estimate)
Full Time 2 Months Ago
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Hickory Veterinary Hospital is Hiring a Client Service Representative Near Plymouth Meeting, PA

Description

Hickory Veterinary and Specialty Hospital is looking for an Experienced Client Service Representative to join our busy specialty and emergency practice located in the suburbs of Philadelphia in Plymouth Meeting, PA.

Hickory is a family owned, third generation AAHA accredited specialty hospital staffed 24/7 with emergency doctors and support staff. We also have a full-time neurologist, surgeon, oncologist, behaviorist, rehabilitation, multiple general practice doctors and part time specialists including radiology, cardiology and ophthalmology.

This position is full time, ideally four 10 hours shifts (6am-5pm) or three 12 hours shifts (6am-7pm) Thursday to Saturday, but part time may be considered. Weekend and evening hours are required, as well as some holidays. Veterinary client service experience is preferred, but client service experience not in the field may be considered.

Duties would include:

  • Greeting all clients who come into the hospital in a professional and friendly manner.
  • Answering phone calls and scheduling appointments.
  • Answering emails and obtaining past medical records.
  • Becoming familiar with patient charts in both Impromed and Instinct computer systems.
  • Checking patients in for appointments and invoice preparation and processing.
  • Facilitating excellent communication between clients, doctors, and staff.
  • Performing client call backs and client communication as needed.
  • Working well in a team motivated environment.
  • Perform other duties as assigned that stimulate professional growth!

Benefits:

  • Excellent health and dental benefit to our full-time employees: our health benefit includes a large contribution from the company and an extensive care network.
  • Paid time off: equivalent 3 weeks PTO accrual for vacation or sick leave
  • Discounted pet services and products
  • Paid holidays! Compensated 1.5x if working a holiday
  • 401K benefits and company match available
  • Uniform stipend
  • Weekend pay differential hourly
  • Room to grow and learn in a team-oriented environment. Continuing education stipend provided as well.

Requirements

  • Great communication skills
  • Weekends required
  • Computer and phone skills

Job Summary

JOB TYPE

Full Time

SALARY

$41k-52k (estimate)

POST DATE

03/30/2024

EXPIRATION DATE

05/29/2024

WEBSITE

hickoryveterinaryhospital.com

HEADQUARTERS

Plymouth Meeting, PA

SIZE

<25

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If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Service Representative job description and responsibilities

Client services representatives manage client relationships and provide customer support.

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Promoting and maintain positive customer relations utilizing service excellence techniques.

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Client service representatives are responsible for taking care of users who have a hard time with some business element.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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Have an understanding and reception to clients' needs and give proactive customer support.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Service Representative jobs

Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.

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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.

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Should have a proven customer support experience or experience as a client service representative.

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Step 3: View the best colleges and universities for Client Service Representative.

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