Hibu is looking for a Website Support Specialist! This person would be r esponsible for handling DNS issues in a customer support and production capacity .

The DNS Web Support Specialist will interact with several internal departments , external clients , and vendors on a daily basis to ensure sites are set live and secure .

Responsibilities :

• Receives inbound calls regarding domains and email issues.
• Makes outbound phone calls to clients to assist with DNS issues as needed.
• Researches and investigates hosting issues and provides prompt resolutions.
• Contacts vendors to resolve domain and email hosting issues.
• Secures and purchases new domains for clients.
• Monitors personal Outlook inbox and Teams group chat for internal and 3 rd party vendor-related updates and issues.
• Monitors DNS team shared Omni Channel to promptly resolve client issues.
• All other duties as needed and assigned.

Th is role is directly client - facing and a significant part is telephone based customer interaction. As a result , the employee is representing H ibu and needs to provide a positive experience for our clients .

I n addition to client interaction , there is regular contact with internal operations departments, sales reps and managers, as well as third parties working with our clients.

Skill Requirements :

• Excellent written and verbal communication skills.
• Skilled at providing client-focused interactions, creating positive experiences for Hibu’s clients.
• Adaptable, able to quickly learn new products and processes.
• Proactive in bringing issues impacting production to management in a timely and effective manner.
• Strong time management skills.
• Ability to complete multiple priorities simultaneously.
• Strong working knowledge of Microsoft Office Suite.
• Ability to handle multi-line phone system.
• Familiarity with multiple web browsers (Chrome, Internet Explorer, etc.)
• 1-2 years’ experience as a customer-service agent.

Preferred Skills :

• Experience working with DNS tools.
• Familiarity with File Transfer Protocol (FTP.)

IND7

Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.

Learn more about the Hibu culture here :

Last updated : 2024-05-23