35 Customer Service Jobs in King of Prussia, PA
Gallagher Fluid Seals is Hiring a Customer Service Near King of Prussia, PA
Gallagher Fluid Seals, Inc. is a global distributor and manufacturer of Fluid Sealing products. Gallagher represents the strongest seal manufacturers in the world, in addition to operating its own gasket fabrication facility. Gallagher serves both OEM & MRO customers through the development of technical solutions that solve sealing challenges.
PURPOSE: Through interaction with customers, provide answers to inquiries involving products or services GFS offers. Through this interaction, enhance the level of customer satisfaction and revenue generation for GFS.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Primary customer contact for all customer related inquiries by telephone, electronically or in person in a prompt manner.
- Process customer requests, source/negotiate with supplier, quote the customer and complete contract review and PO acceptance.
- Enter orders through Prophet21 (P21) following established procedures in the Order Entry Module.
- Manage all customer requests utilizing all available resources including Engineering, Quality, Purchasing, and Accounting.
- Monitor and maintain consignment inventory levels for consignment program, when applicable.
- Follow up, monitor and expedite customer orders. Assist purchasing with expediting supplier orders by communicating specific details.
- Provide back-up support when required per the back-up system posted on the Intranet. Assure all customers inquiries are handled in a timely manner.
- Notify management team of any changes likely to impact the company.
- Utilizing continuous improvement efforts by supporting management initiatives and providing suggestions within the continuous improvement program.
- Manage customer accounts through accurate record keeping. Update and maintain all pertinent customer information on Prophet21 (P21)
- Authorize overnight freight to rectify a customer issue when warranted.
- Provide customer requested samples based on potential for sale.
QUALIFICATIONS/BASIC JOB REQUIREMENTS:
- Interpersonal skills.
- Communication skills – verbal and written
- Customer Service orientation
- Adaptability
- Initiative
- Listening skills
- Attention to detail and accuracy
- Problem analysis and problem-solving skills
- Selling capabilities. Customer driven and desire growth for company. Have welfare of company a focus.
- Customer industry knowledge
- Stress tolerance
- Demonstrate and practice GFS core values.
Job Summary
Full Time
Wholesale
$39k-48k (estimate)
04/22/2023
05/23/2024
gallagherseals.com
KING OF PRUSSIA, PA
50 - 100
1956
JOE GALLAGHER
$10M - $50M
Wholesale
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About Gallagher Fluid Seals
Gallagher Fluid Seals specializes in the application, design, and distribution of fluid seals. We offer a full range of elastomers and high performance sealing devices for the semiconductor, chemical processing, transportation, aerospace, and medical / instrumentation industries. With degreed engineers on staff and an in-depth knowledge of fluid seals gained from more than 60 years of practical field experience, we will recommend the right seal at the right price for new designs, retrofits, and equipment maintenance. Please contact us at (800) 822-4063 for product or application assistance.
The job skills required for Customer Service include Problem Solving, Customer Satisfaction, Initiative, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service. Select any job title you are interested in and start to search job requirements.
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