Front Desk Manager, Full-time w / Benefits - Texas A&M Hotel

• College Station, Brazos County
• Competitive
• Yesterday

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark.

Our strength lies in our diversity , positive service attitude and determination to succeed. Come be a part of our "Be the Difference" culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.

Here are just some of the great benefits we offer :

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn't love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

All team members of the Texas A&M Hotel and Conference Center, a Benchmark Hospitality property, have the same fundamental job description : to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.

R.I.D.E. daily. We're all responsible to represent the foundation of the strong moral compass and principles that represent Aggieland.

Our jobs are not just to make a difference but to "Be the Difference." This is the first and most important expectation in all job descriptions.

We hire only team members of the highest character who will hold themselves to these expectations, and only candidates with this commitment should apply.

What you will have an opportunity to do :

The Front Desk Manager is responsible for overseeing all aspects of the Front Office, Reservations, and Bell Services operations.

Including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and employee relations.

Job Duties :

• Supervise the training and development of all Front Office team members.
• Develop operating / training manuals and keep them up to date for the Front Desk.
• Ensure that the Front Office complies with all systems, control policies, and procedures.
• Perform Human Resource functions for staff, including hiring, training, scheduling, and evaluating performance.
• Develop and monitor the Front Office budget.
• Develop and maintain open lines of communication with all departments for efficient dissemination of important information.
• Resolve guest problems expediently and in a professional manner.
• Review guest satisfaction surveys and address any necessary responses. Ensure target satisfaction goals are reached.
• Ensure exceptional guest service is delivered at the front desk.
• Conduct monthly Front Office meetings.
• Schedule staff to reflect daily occupancy and make sure schedules are concurrent with the arrival and departure patterns.
• Attend required meetings as a representative of the Front Office.
• Handle disciplinary action, coaching and counseling sessions, and related personnel issues.
• Ensure all group rooming lists are accurate and coordinate any special group requests.
• Delegate work among the staff in an equitable manner.
• Oversee daily operations of the bell, gift shop, and front desk functions.
• Other duties as assigned.

Qualifications :

• High school graduate or equivalent.
• Four-year college degree in the hospitality industry or five years job related experience preferred.
• Two years of management experience in Front Office or Reservations preferred.
• Excellent computer proficiency.
• Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Contact : Recruitment Team
• Reference : CatererGlobal / 4780 R0038284
• Job ID : 96566428

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Last updated : 2024-05-15