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** Service Manager - Cincinnati, OH**
**Job Category****:** Operations Services **Requisition Number****:** SERVI018462 Showing 1 location **Job Details**
**Description**
DeBra-Kuempel Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the worlds leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. DeBra-Kuempel combines the expertise of two of the tri-states oldest and most innovative companies, providing mechanical and electrical services to Cincinnati, Dayton, Columbus, Evansville, Lexington, Louisville, and the surrounding areas.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
* Manage and monitor the performance of service and repair projects within the assigned customer accounts.
* Assist the Account Manager in defining the technical requirements for proper HVAC & R equipment service and repair. Must follow through and monitor performance of the service staff in meeting these technical requirements.
* Provide assistance, guidance, and training to subordinate personnel (Lead Service Technicians, Service Technicians, and Apprentices) in performing their respective assignments.
* Provide assistance/guidance to interdepartmental personnel (Dispatchers, Purchasing Agents, Administrative/Clerical Assistants) in performing their respective assignments.
* Ensure adherence to company/management policies and procedures.
* Cooperate in the management/maintenance of good customer and employee relations.
* Cooperate in the management/maintenance of proper and accurate documentation.
* Ensure personal accessibility to customers and employees.
* Provide assistance/support to Account Managers in management of new and existing accounts.
* Cooperate in the monitoring of employee performance and recommendation of personnel dismissal, reassignment, promotion, and/or additional staffing requirements.
* Participate in the twenty-four hour on-call weekly rotation, as directed by the Vice President.
* Provide technical assistance to the administrative assistant to ensure the most effective and efficient distribution of manpower.
* Provide customer repair/ replacement estimates in a timely professional manner.
* Complete Emcors required LMS classes.
* Be responsible for refrigerant inventory of technicians refrigerant usage.
* Complete the service manager goals that are distributed each year.
**MINIMUM QUALIFICATIONS**
* Working hours 7:30 a.m. to 4:30 p.m. (Additional hours as necessary).
* Minimum of a high school diploma.
* Must possess valid drivers license and proof of insurability.
* Minimum seven (7) years experience in HVAC and Refrigeration.
* Satisfactory completion of industry aptitude test.
* EPA refrigeration certification (Universal).
* Good verbal and written communication skills.
* Team leader and team player.
* Professional appearance.
* Outstanding customer relations and satisfaction.
* Outstanding employee relations and satisfaction.
* Well-managed and maintained account base, with targeted, or better; profitability.
* Well managed and maintained documents and records.
* Consistency in operations and procedures.
**We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**
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Full Time
$81k-104k (estimate)
05/03/2024
05/20/2024