Description

JOB PURPOSE: Assist the Store Manager with all aspects of the day-to-day operations of a Plaza store. Responsible for providing excellent customer service in selling art materials and designing custom framing in a creative environment. The Assistant Manager should be enthusiastic, dependable and self-motivated.

RESPONSIBILITIES

• Assist the Store Manager in providing direction to the team during their shifts to maintain store operations according to company standards.
• Demonstrate the ability to assist customers with art materials and techniques, and make sure customer needs are met, complaints are resolved, and service is efficient.
• Maintain knowledge of product and product availability to increase sales and provide customer satisfaction.
• Be aware of special sales and promotions and impart that information to the customer.
• Receive cash, credit or debit charges, check payments and redeem gift certificates from customers for purchasing merchandise.
• Facilitate special orders, store transfers and creating invoices for store charge customers.
• Assist in the management of inventory, including receiving, stocking, pricing, merchandising, and store layout changes.
• Assist customers with frame design and completed framed art pickups.
• Responsible for the transfer of the bank deposit from the store to the bank.
• Help to oversee store maintenance and housekeeping, ensuring store cleanliness and safety of employees and customers.
• Maintain a thorough knowledge of store processes and procedures.
• Act as manager on duty in the absence of the Store Manager.
• Assist with training and development of staff to provide an understanding of store operations and to develop skills essential to job performance.
• Maintain a professional demeanor when relating to superiors, coworkers and customers.
• Work as a partner with the store manager to plan and implement ideas to increase customer traffic.
• Comply with company policy and procedures.

Qualifications

SKILLS/COMPETENCIES

• Must have good written and oral communication skills and be computer literate, with basic arithmetic skills.
• Possess interpersonal skills crucial for relating to customers, coworkers and management.
• Must be able to multi-task; is self-directed; detail-oriented.
• Ability to learn procedures and follow directions with confidence, cooperation and flexibility.
• Must possess stamina and be highly motivated.
• Flexibility regarding days and hours worked, including weekends.
• Excellent customer service skills and a desire to help grow the business.
• Ability to lead and motivate a staff.
• Must be proficient in social media according to local store needs.

EXPERIENCE - The successful candidate should possess the following:

• Knowledge of artist supplies, creative materials and techniques
• Connections to the art community
• Supervisory experience and a proven ability to lead and motivate
• Retail, customer service, and merchandising experience