100 Field Services Technician Jobs in Austin, TX
Hewlett-Packard is Hiring a Field Services Technician Near Austin, TX
Responsibilities
- Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
- Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
- Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
- Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
- Uses proactive monitoring procedures and tools to identify problem prevention opportunities.
- Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
- Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
- Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
- Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
- Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
- Automation
- Chemistry
- Commissioning
- Customer Relationship Management
- Customer Support
- Electrical Engineering
- Electromechanics
- Electronics
- Environment Health And Safety
- Field Service Management
- Hand Tools
- Key Performance Indicators (KPIs)
- Operating Systems
- Preventive Maintenance
- Process Improvement
- Safety Standards
- Technical Services
- Technical Support
- Technical Training
- Test Equipment
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
- Works on assignments that are routine to moderately complex in nature and require basic problem resolution.
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Job Summary
Full Time
Consumer Services
$47k-61k (estimate)
03/24/2024
05/23/2024
hewlettpackard.com
MIAMI, FL
<25
1998
$50M - $200M
Consumer Services
Related Companies
The job skills required for Field Services Technician include Preventive Maintenance, Technical Services, Technical Support, Customer Satisfaction, Effective Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Services Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Services Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Services Technician positions, which can be used as a reference in future career path planning. As a Field Services Technician, it can be promoted into senior positions as a Shop Service Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Services Technician. You can explore the career advancement for a Field Services Technician below and select your interested title to get hiring information.
If you are interested in becoming a Field Services Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Services Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Services Technician job description and responsibilities
Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit.
03/06/2022: Nassau, NY
Field service technicians respond to customer callouts, providing technical service and maintenance support at customer locations.
03/27/2022: Battle Creek, MI
The technician maintains the documentation related to downtime, repairs, and alterations.
03/25/2022: Rockford, IL
The technicians plan and prepare documents for the system and ensure proper classification of all tools, and perform maintenance work on networks, tests, and do troubleshooting on all outages.
02/02/2022: Greensboro, NC
The job of a technician also entails traveling frequently.
02/27/2022: Santa Ana, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Services Technician jobs
Field Service Technicians are mobile repair and service providers.
03/25/2022: Frankfort, KY
Field Service Technicians ensure that customers have everything they need to get their job done.
03/26/2022: Twin Falls, ID
They will also have sufficient training material to train aspiring technicians.
03/03/2022: Duluth, MN
Some technicians concentrate on only one type of system, either heating, air conditioning, or refrigeration, while others offer a broader range of services.
03/26/2022: Appleton, WI
Every job posting will come with their own unique requirements for traveling sterile processing technicians.
03/09/2022: Eugene, OR
Step 3: View the best colleges and universities for Field Services Technician.
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