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Repair Service Agent (FT)
$41k-54k (estimate)
Full Time | Consumer Services
7 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Hertz Rent A Car is Hiring a Repair Service Agent (FT) Near Denver, CO
A Day in the Life
Remote position on a schedule varying Mon-Fri 4:00 am to 7:00 pm and Sat-Sun 4:00 am to 5:00 pm
What You’ll Do:
- Ensure vendors are performing requested repairs at our agreed-upon pricing.
- Reviewing repairs ranging between oil changes, tires, wipers, glass, details, PDR, etc.,
- Handle repair disputes with national account vendors.
- Validating parts pricing and labor times.
- Guarantee vehicle repairs adhere to company policies and address safety concerns.
- Efficiently drive down vendor cycle time to minimize out-of-service days.
- Handle phone calls related to vehicles experiencing extensive downtime.
- Researching customer/vendor complaints.
- Adhere to goal-setting metrics for all job functions.
- Review preventive maintenance repairs and non-mechanical repairs.
- Handle phone calls, emails, and chats.
- Working behind a desk.
- Regularly communicate with vendors to obtain status updates on repairs.
- Communicating with customers and employees to resolve downtime issues.
What We’re Looking For:
- Highschool Diploma or GED.
- 1 year of previous vehicle maintenance experience.
- 1 year of customer service experience.
- Fleet experience preferred.
- Ability to work remotely.
- PDI experience is a plus.
- Customer service
- Self-starter
- Ability to multitask
- Negotiation
- Computer literate
- Working knowledge of computer applications.
- Experience with labor guides is a plus.
- Excellent verbal and communication skills.
- Available to a flexible schedule to support business needs that may require working weekends based on a seniority shift bid.
Ability to work REMOTE – Required to be located near the Denver office
Pay: $22.50/hr
What You’ll Get:
- Remote Work
- 40% off any standard Hertz Rental including Friends and Family.
- Paid Time Off
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Consumer Services
SALARY
$41k-54k (estimate)
POST DATE
10/19/2023
EXPIRATION DATE
05/14/2024
SIZE
<25
FOUNDED
1972
CEO
KEITH GEORGE
REVENUE
<$5M
INDUSTRY
Consumer Services
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