The Key Account Coordinator position is designed to resolve our customers’ needs as a single point of contact, coordinate the activities of all personnel within the branch, and provide the reporting and tracking of all daily business activities within a district.

This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself.

Responsibilities

Centralized support for Reps within the District to run reservations and opportunities

Assigned Customers

• Key Customers to the District that require a Single Point of Contact
• Customers that do business Regionally / Multi-Regionally that are not handled by Customer Care / Central Res where order flow is excessive for local managing.
• Adept at sourcing fleet within District / Region to fill orders. Escalation process with DM / RVP / RFM

Answer customer inquiries and resolve their issues / concerns

Schedule delivery and pick up of equipment

Maximize / generate additional sales revenue through superior customer service on all existing orders Finalize sales from all inbound inquiries and successful outbound telemarketing

Provide customers with expert advice on the selection, operation, and maintenance of all the various types of equipment

Additional Responsibilities :

Generate, process, analyze and review the daily business reports

Professional Experience

Professional working experience preferred

Valid driver’s license

Educational Background

Bachelor's degree preferred

Conditions of Employment

Work out of separate office within Branch. Position not located on counter and not remote.

Participate in Sales meetings, District management meetings and SFDC

Work in Service Cloud being linked to other Regional Key Account Coordinators for back-up and team communications

Excludes ProSolutions and HES

District Cost center allocated to supported District Branches

Customer Solutions & Ops Support : Support role in terms of strategy, training & systems and backup

Skills

• Ability to engage in natural verbal interaction with customers
• Able to walk into unfamiliar environments and adjust rapidly to the setting
• Customer service focused
• Attention to detail
• Solid and proven computer skill set (knowledge of MS Office is preferred)
• Multi-task on multiple assignments within a fast-paced environment

Req # : 59696

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Last updated : 2024-05-09