Overview

The position is full-time, with regular work hours from Monday to Friday, 8 am to 5 pm. Flexibility is required, including occasional nights and weekends. The ideal candidate will be working in our McCandless office (8150 Perry Hwy Suite 105, Pittsburgh, PA 15237), with travel to our other Greater Pittsburgh locations in Allison Park, Greensburg, and downtown Pittsburgh occasionally.

Responsibilities/Qualifications

• Update and deploy computer hardware and software for our employees internally
• Provide employees with training and troubleshooting of IT systems and software
• Assign new user accounts and email addresses in Active Directory
• Administer laptops, desktops, printers, switches, firewalls, phones, cameras, software deployments, security updates and patches
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Deploy and maintain workstations and virtual servers
• Check computer hardware to ensure functionality
• Ensure security and privacy of networks and computer systems
• Ensure network connectivity throughout the company's LAN and VPN
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.

Additional Details

• Bachelor’s degree in Information Technology, or a related field of study (or equivalent years of experience in lieu of a degree)
• 2-3 years of experience providing help desk support is required
• Experience with Windows 10 troubleshooting and Operating system imaging
• Power BI experience is a definite plus
• Exceptional interpersonal and customer service skills
• Successfully demonstrated an ability to effectively assist others with technology
• Ability to work in a fast-paced and high-demand environment
• Experience with troubleshooting in Microsoft Office (Word, Excel, Outlook)
• Basic knowledge of computer hardware and software
• Resourcefulness and problem-solving aptitude
• Good organizational skills
• Ability to work both independently and as part of a team
• Must have basic knowledge of applicable data privacy practices and laws

At Herbein, we know that our employees are what set us apart from other firms. That is why we show our employee commitment by providing exceptional rewards, robust career development opportunities, and valuing our employees through work/life management, recognition and appreciation:

Highlights of Our Rewards Programs:

• Competitive Salary
• Immediate eligibility for medical, dental, vision, and disability insurances
• 401(k) participation with employer contributions annually and vested 100% immediately
• Unlimited vacation policy - “My Time” policy
• Paid Summer Fridays Off – offices are closed starting the week before Memorial Day through Labor Day
• Paid time off for 9 firm holidays each year
• Paid time off for 3 personal holidays -“Experience Days”
• Access to personal and confidential work/life counseling services
• “Healthy by Herbein” - Wellness programs focused on physical, mental and financial wellbeing
• Volunteer days off with pay to give back to the community
• Flexible work arrangements may be available
• Paid time off for parental leaves (both new moms and dads)
• Firm sponsored events to spend time having fun with colleagues

Herbein Company, Inc. and its subsidiary are equal opportunity employers. All applicants will be considered on the merits of their knowledge, skills, and abilities for employment without attention to race, color, religion, gender, sexual orientation, gender expression, national origin, veteran, or disability status.