20 Customer Service Representative Jobs in West Columbia, SC
Henry Schein is Hiring a Customer Service Representative Near West Columbia, SC
JOB SUMMARY:
Receives electronic communications and telephone calls from customers from global customer base, answering inquiries and resolving customer concerns, ensuring customer satisfaction. Issues RMA numbers, call tags and initiates credits. Interacts with sales TSMs and documents all of the above in CRM. Interacts with Distribution Center TSMs regarding pre- and post-order issues. Initiates process for customer credit card payments and credits.
ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES:
- Answers customer calls and inquiries, analyzing individual situations and taking appropriate action to ensure customer needs are met.
- Initiatives followup communication (oral or written), as necessary, with customers or suppliers. Coordinates with other internal departments, as necessary, on customer service matters.
- Processes overflow sales order calls for Inside Sales Staff, as needed, cross selling products on all calls, and, where appropriate, offering substitutions for backordered items
- Responsible for customer returns process, including but not limited to:
- Resolves product return issues and processing replacement orders, when necessary.
- Issues RMA numbers and call tags, when necessary, and forwards RMA information to the appropriate department(s), coordinating activities concerning credits and returns as per company policy
- Processing RMA receipts once returned goods are returned.
- Tracks packages for customers and resolves shipping issues with carriers.
- Monitor backorders, by territory, for international retail orders and provides estimated time of delivery.
- Updates international shipping log on a daily basis, as requested, for shipped orders.
- Other projects/duties, as assigned by Supervisor
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
- Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.
- Three or more years call center, customer service experience, or comparable experience required, preferably processing returns, re-orders, import and exports .
- Excellent telephone etiquette, ability to answer a high volume of calls
- Effective dispute resolution skills.
- Excellent language and communication skills.
- Proficient in the use of Word Excel, Outlook, and Order Entry window-based systems.
Specialized Knowledge and Skills:
- Proficiency in Spanish (verbal and written), or another language preferred.
Other:
- High School Diploma required, Associate’s degree preferred.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status
Job Summary
Full Time
Wholesale
$30k-38k (estimate)
05/01/2023
05/21/2024
northamerica.covetrus.com
SAINT PAUL, MN
500 - 1,000
2012
ANGIE WALTERS PETERS
$200M - $500M
Wholesale
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The job skills required for Customer Service Representative include Customer Service, Call Center, Futures, Initiative, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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