9 HR Representative I | Detroit, MI (Onsite) Jobs in Detroit, MI
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Henry Ford Health - Careers Careers is Hiring a HR Representative I | Detroit, MI (Onsite) Near Detroit, MI
THIS POSITION IS ONSITE AT THE CORPORATE OFFICE IN DETROIT, MI. NO REMOTE WORK.
GENERAL SUMMARY:Under general supervision, provides quality initial support services to all HFHS employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer. Assists HFHS employees and managers with basic to moderately complex questions related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues. Maintains accurate documentation within case management system of calls, transactions, and outcomes of issues raised for administrative review and follow up.Assists HFHS employees with basic to moderately complex questions related to employee/manager self-service, intranet, or PeopleSoft utilization. The position requires attention to detail and strong customer service experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Provides initial support, investigation, resolution and follow up to incoming inquiries/calls related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues.
- Resolves basic to moderately complex issues. Maintains knowledge of all first tier related questions in order to provide prompt, highly responsive and superior customer service to all inquiries.
- Identifies and escalate issues to HR Representative II as appropriate.
- Maintains accurate documentation within case management system of calls, transactions, and outcomes of issues raised for administrative review and follow up. Identifies trends that may need additional attention and reports to the Manager.
- Adheres to current workplace procedures in accordance with procedure manual and standard operating procedures.
- Provides input for customer service standards and maintain the same.
- Participates in cross-functional teams and initiatives related to process improvements and enhancements.
- Maintains professional growth and development through seminars, workshops and other learning opportunities.
- Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE REQUIRED:
- Associate’s Degree or two (2) years’ completion of college, or equivalent two (2) years’ HR experience, or two (2) years’ customer service in lieu of degree.
- Two (2) years of customer service.
- One (1) year of HR Experience, preferred.
Job Summary
Full Time
$69k-85k (estimate)
04/28/2024
05/09/2024
The job skills required for HR Representative I | Detroit, MI (Onsite) include Customer Service, Initiative, PeopleSoft, Case Management, Attention to Detail, Support Services, etc. Having related job skills and expertise will give you an advantage when applying to be a HR Representative I | Detroit, MI (Onsite). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HR Representative I | Detroit, MI (Onsite). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for HR Representative I | Detroit, MI (Onsite) positions, which can be used as a reference in future career path planning. As a HR Representative I | Detroit, MI (Onsite), it can be promoted into senior positions as a HR Service Center Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary HR Representative I | Detroit, MI (Onsite). You can explore the career advancement for a HR Representative I | Detroit, MI (Onsite) below and select your interested title to get hiring information.
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