Hennessy Auto Group is Hiring a Service Lane Manager Near Atlanta, GA
Description
Work with a team of service advisors to provide guests with an excellent service repair and maintenance experience
Regulate the flow of traffic in the service drive
Assist in managing appointment and customer capacity
Communicate with shop foreman and service manager regarding work flow to prepare advisor team and manage work capacity
Monitor RO's to help ensure completion time is met, billable hours are closed, and special order parts are tracked properly
Enhance department CSI by elevating the customer experience process
Work with service manager to recruit, hire, train, and retain an excellent staff
All other duties as assigned
Requirements Requirements
Prior experience as a service advisor, assistant service manager, or service BDC manager
Excellent customer service experience both in-person and over the phone
Excellent leadership abilities
Must maintain a valid and clean GA driver's license
Must submit to and pass a background and drug screening
Working Environment & Physical Demands Duties are performed throughout the dealer premises, both indoors and outdoors. Work includes frequent movement around the company facilities and the outdoor car lot to move vehicles. While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk and sit. We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN & passing drug test at a certified testing facility). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.