909 Customer Service Manager Jobs in Atlanta, GA
Impact Solutions is Hiring a Customer Service Manager Near Atlanta, GA
The Opportunity:
The Customer Service Manager (CSM) will define the strategy and business plan for front end operations,
manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a
CSM, you will partner with production, shipping, executive management, and customers to achieve optimal
customer satisfaction.
How you will impact:
• Partner with production, shipping, maintenance, and scheduling teams to review product backlog and
production performance to identify opportunities to optimize functional efficiencies
• Review invoicing and A/R communications to proactively identify and resolve discrepancies
• Balance production workload volume across plants in partnership with Production Planners and
leadership when appropriate to support customer needs
• Report out production status and forecast daily with production leadership and team to ensure customer
needs are being met
• Serve as an escalated point of contact for customer issues by supporting Customer Service
Representatives with issue remediation and communication with customers as necessary
• Participate in projects supporting plant and/or company wide strategic initiatives (e.g. margin
enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service
expertise and insight to inform decisions and recommendations
• Continuously communicate with Customer Service Representatives, manufacturing partners, and sales
to align on the current state and ensure operational efficiencies are achieved to meet customer needs
• Provide ongoing coaching and feedback to Customer Service Representatives to enhance their
performance and support their career growth and objectives
• Conduct annual performance reviews to drive enhanced performance and build capability in team of
Customer Service Representatives
• Coach and guide Customer Service Representatives to effectively support customers and resolve
customer issues
• Lead training for customer service representatives on specific topics or best practices to enhance their
understanding and performance
What you need to succeed:
• High School diploma or G.E.D.
• 5 years of customer service-related work experience - Required
• Previous experience in manufacturing industry - Preferred
• Proven track record of building relationships, customer service, and negotiations
• Ability to adapt communication and interpersonal style to engage and influence a variety internal and
external partners
• Inspire others to develop themselves and seek out continuous learning opportunities by serving as a
coach, role model, and mentor
• Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind
• Strong written and verbal communication skills to understand requests and problems, inform on status,
and negotiate solutions
• Ability to simplify and solve simple to complex issues with focus on root cause and quick solution
development
• Demonstrate collaboration and teaming skills across functions to resolve issues and achieve
organizational goals
Job Summary
Full Time
Scientific Services
$79k-102k (estimate)
11/10/2023
05/13/2024
impact-solutions.co.uk
GRANGEMOUTH, SCOTLAND
25 - 50
2002
KEVIN ROSS
<$5M
Scientific Services
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The job skills required for Customer Service Manager include Customer Service, Leadership, Initiative, Scheduling, Insight, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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