• Demonstrate initiative and a sense of urgency in preparing the selling floor for opening each day.
• Provide exceptional customer service, offering personalized assistance, product knowledge, and resolving inquiries to ensure an unparalleled shopping experience.
• Maintain visual merchandising standards by changing apparel on mannequins in accordance with established merchandising and visual guidelines.
• Educate and inform fellow associates about merchandise standards, contributing to a knowledgeable and high-performing team.
• Cultivate enduring relationships with customers, fostering loyalty and repeat business.
• Set, measure, and exceed customer service objectives, including but not limited to customer retention, churn rate, renewals, and win-backs.
• Go the extra mile to ensure customer satisfaction and happiness, embodying a customer-centric ethos.
• Inspire customers with an aspirational approach, reflecting our brand culture and values.
• Organize and maintain inventory on the sales floor, ensuring the store's cleanliness, presentation, and aesthetic appeal throughout the day, with heightened attention before store closing.

• Proficiency in Shopify, enabling efficient navigation and use of the platform.
• Familiarity with user functionality on various devices, such as desktops, mobiles, and tablets, with additional Shopify knowledge considered a plus.
• Outstanding customer service skills, showcasing empathy, active listening, and problem-solving abilities.
• Capable of merchandise carry-out and loading, ensuring a seamless and safe shopping experience for customers.
• Strong support for retail customers, assisting in inquiries, purchases, and after-sales support.
• Effective selling skills, using product knowledge and interpersonal abilities to drive sales.
• Proficient in wrapping and bagging merchandise securely and attractively.

• High school diploma or equivalent.

• Excellent communication and interpersonal skills.

• None

• Regularly required to stand, walk, use hands to handle or feel, reach with hands and arms, and talk or hear.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
• May be required to lift and/or move objects of moderate weight.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regular working hours are from 9:45 a.m. to 7:00 p.m., Monday through Sunday, with flexibility to accommodate the dynamic nature of the retail environment.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• This job description shall not constitute or be construed as a promise of employment or as a contract between Hemline and any of its employees.

Job Summary