AboutWestern Trails VeterinaryHospital

For our clientswe are dedicated to promoting responsible pet ownershippreventative health treatment and healthrelated educationalopportunities.

Western Trails Veterinary Hospital seeks to provideexcellent veterinary treatment to Edgewood NM and the surroundingareas for a wide range of pets cattle small farm animals and otherspecies.

Please contact us as soon as possible.

PositionPurpose

Reporting into the PracticeManager the Client Service Representative (CSR) provides anexceptional experience to our clients during every interaction.

Inaddition to continually engaging the client the CSR performspractice administrative tasks such as record maintenance andappointment tracking.

The CSR manages practice reception (visitorand telephone) maintenance of veterinary medical records accountsmaintenance cash processing data entry word processing and mailservices.

The CSR applies practical knowledge of practice processesand services the basic rules and regulations governing visitors andanimal patient treatment and veterinary record requirements andterminology to ensure every patient is wellcared for and everyclient has an exceptionalexperience.

ClientService RepresentativeCompetencies

• Patience& Compassion : Remainingprofessional while still making Doctors teammates clients andpatients feel as comfortable as possible regardless of thesituation or challengespresented.
• Collaboration& Teamwork : Carefullycoordinating actions with practice team members. Quicklyincorporating feedback to ensure positiveresults .

Sharing ideas and being open toother’sideas.

• Communicating : Conveying patient visit outcomes to clients and teammates to ensuresuccessful client care applying excellent written and verbalskills.
• ActiveListening : Following theexpressed wishes of teammates andclients .
• ClientSatisfaction : Ensuring allactivities and interactions result in the highest level of clientsatisfaction.

EssentialResponsibilities

• Leadspractice opening and closing procedures per Practice Managerinstructions and practiceprocedures.
• Ensuresall public areas are clean and presentable for patients; cleans andstraightens areas including the front desk reception area waitingarea office public bathroom(s) and examrooms.
• Processescash checks charge card payments and credit accountpayments.
• Schedulesappointments for the clinic adhering to practice and Doctorpreferences and ensure appropriateworkflow.
• Assistsin the updating of client / patient files asneeded.
• Preparesand sends clientcorrespondence.
• Sendsreminder notices to clients for periodic notifications; conductsrecalls to clients on a timely basis from a call backlist.
• Performsa backup of the computer system on a regular basis asdirected.
• Performsand oversees the performance of posting dailybusiness.
• Welcomesclients and patients to the practice with a warm and friendlydemeanor and ensures an excellent experience during the practicevisit.
• Answersincoming telephone calls applying proper telephoneetiquette.
• Presentsclients with medications instructions new client kits and any othertake homeitems.
• Handlesemergency situations with great care patience and followingestablished clinic policies andprocedures.
• Addressesclient concerns in a calm appropriate manner ensuring everyexperience ends insatisfaction.

Requirements / Qualifications

• Fullorparttime
• Abilityto work onweekends
• Highschool diploma orequivalent
• Previousveterinary experiencepreferred
• Clientsatisfaction referencespreferred
• PracticesOSHA safety techniques including properPPE

BenefitsOffered

• Paidtimeoff
• Healthinsurance; dental insurance; visioninsurance
• Retirementbenefits oraccounts
• Bonusincentive
• Flexibleworkschedules
• Careerand professionaldevelopment

Last updated : 2024-02-23