Description

Position Summary:

The Director of Commercial Operations will be critical in scaling our Commercial Operations to support Heartland Business Systems forward as we continue our rapid growth. The ideal candidate will be responsible for streamline entirety of our Supply Chain to maximize our efficiency and drive interdepartmental collaboration and execution. This position will take full advantage of all distribution programs and partnerships to ensure scalability within our ERP systems. The Director of Commercial Operations will ensure alignment, accountability, and operational rigor across the organization.

Roles and Responsibilities/ Essential Functions:

• Partner with Director of Business Operations to define, change, and optimize our ConnectWise system to ensure the highest degree of customer satisfaction within our Quote to Cash Cycle.
• Foster the development and maintenance of business relationships with distribution partners.
• Evaluate areas of friction or Commercial Business process inefficiencies in the business and implement solutions.
• Work with key stakeholders to identify opportunities for improvement and manage a collaborative team to implement solutions.
• Build strong relationships within the organization and influence departmental leaders across the organization to foster collaboration, improve decision making, and increase speed and agility of business process.
• Develop Product Catalog to ensure accurate vendor reporting to maximize soft dollar targets.
• Collaborate with departmental leaders to develop dashboards and processes to maximize effectiveness.
• Drive special projects ranging from strategic discussions at the staff level to other opportunities. Work across departments to accomplish goals.
• Build a high performing Business Operations capability that drives the rhythm of the business.
• Lead and mentor a team devoted to continuous improvement of business processes.
• Collaborate with Business Operations to ensure integrity of system data and integration to company ERP system in alignment with Generally Accepted Accounting Principles (GAAP).

Requirements

Competencies:

• Accountability: Accountability looks at the extent to which an individual is willing to accept responsibility.
• Accuracy: Accuracy looks at the extent to which an individual’s work is correct and error free within company policies and guidelines.
• Communication: Ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills
• Detail Oriented: Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Deductive Reasoning: Deductive reasoning looks at the ability of the individual to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems and the ability to deal with a variety of abstract and concrete variables.
• Ethical: Ethics looks at the ability of the individual to be guided by the company’s accepted principles of moral conduct. 
• Reliability: Reliability looks at the ability of the individual to be dependable and trustworthy. 

Required Experience:

• 10 years of Supply Chain or related experience
• 5 year experience implementing process change in operations

Preferred Experience:

• 15 years of Operations leadership
• 5 years of ERP and operational change leadership
• M&A systems consolidation and reconciliation

Required Skills, Education and/ or Certifications:

• Bachelor’s degree in business administration
• Proficient Microsoft Suite Skills, Data Integration, Process Flow

Equal Opportunity Employer - Including Disabled and Veterans

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