Why hear.com?

• A global company with a long-term vision and strong growth!
• Benefits: Full Medical, Dental, Vision, 10 sick days PTO, Parental leave, Matching 401K
• Hybrid schedule: 3 days in office, 2 days from home 396 Alhambra Cir, Miami, FL 33134
• Perks: 1 free lunch per week, fully stocked kitchen, close-knit team with lots of ownership and collaborative spirit!

During a typical day, you will:

• Provide excellent customer service during each call with customers
• Contribute towards successful achievement of customer service KPI’s (i.e. call time, first call resolution and customer satisfaction)
• Handle high call volume - Inbound
• Help improve our customer service by providing feedback regarding recurring customer issues to further improve our service
• Develop individual based solutions on the requirements of the customer
• Be able to act as the liaison between customers, partner's, and Sales Consultants
• Communicate with team to ensure a smooth experience for our customers
• Provide knowledge and in-depth advice for hearing loss

Your Profile:

• Must have Inbound/Outbound call experience
• Self-starter spirit who takes initiative
• Organized & Detail Oriented
• Familiar with working with Salesforce or other CRM systems
• Team player attitude
• Ability to work well in a fast-paced environment
• Preferred background in Customer Service
• Available to work 8 hour shift between 8:00 AM - 8:00 PM EST Monday - Friday and rotating Saturdays.

What We Offer:

• An opportunity to work with happy and grateful customers every single day
• A chance to grow with an innovative company
• A unique content-driven, top-performing and family-type work culture
• A high degree of autonomy and responsibility from day one
• An open-minded and international working environment that fosters creativity
• Excellent salary and benefits package with entrepreneurial incentives

Check us out...

• Tiktok: @hear.com_hearingloss
• Instagram: hear.com_Official
• website:www.hear.com

About Us...

hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped hundreds of thousands of customers get on the path to better hearing. In just 12 years, we have grown from 2 to over 1,100 team members. We help our customers hear well to live well in 7 international locations from Miami to Seoul. We promise to ourselves: to define the future of hearing care, never to be corporate, and to always live Day One.

Join us now as we are shaping this fascinating consumer healthcare space!

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years
• 6 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Hybrid work
• Office

Application Question(s):

• Are you available to work rotating Saturdays, with a weekday off?
• Are you available to work an 8-hour shift between the hours of 8:00AM and 8:00PM?
• Our ideal candidates exhibit a track record of commitment and dedication; do you have at least two years tenure in the majority of your positions on your resume (not including internships & contract positions)

Experience:

• Call Center Customer Service: 2 years (Required)

Ability to Commute:

• Miami, FL 33134 (Required)

Work Location: Hybrid remote in Miami, FL 33134