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Overview
Scope of Responsibilities : Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.
Job Summary : Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently.
Provide support as needed to peers, leaders and other ProAct administrative resources.
Responsibilities
Job Duties :
Qualifications
Attendance Requirements :
Must be available, and on time for scheduled work shifts.
Educational Requirements :
Preferred : High School Diploma or GED, or equivalent experience
Experience :
Preferred : 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.
Special Conditions of Employment :
Required Training :
Job Skill Requirements :
Compensation
$15.00-15.58 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
Last updated : 2024-06-06
Full Time
Ancillary Healthcare
$44k-56k (estimate)
05/14/2024
08/29/2024
hdrxservices.com
APPLETON, WI
25 - 50
2017
SUMMER HAGENS
<$5M
Ancillary Healthcare
As a 100% employee-owned LTC pharmacy provider, our purpose-driven team strives to deliver personalized care in every interaction. We serve 8 states and are known for expert-level pharmacy services with outstanding client support backed over 50 years of industry experience. Our people-first focused team is guided by the following principles: Long-Term Approach Building Relationships That Create Life-Long Customers Employee Ownership Empowering Our Team Take Care Customer First Collaboration and Decisions Needs Driven Seeking Innovative Solutions With a Can-Do Attitude The HealthDirect ...team is dedicated to serving the unique pharmacy needs of all individuals residing in Long-Term Care (LTC) facilities and supporting the staff members who provide their daily care. With pharmacies in 8 states, our team supports 50,000 residents each day. Were proud to be part of the KPH HealthCare family of companies. With over 110 years as an employee-owned company, all divisions of KPH take pride in providing the highest level of quality pharmacy and healthcare services. As a $1 billion leading national healthcare provider, KPH Healthcare is able to consolidate purchasing across divisions to deliver significant savings to clients and customers.
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The job skills required for Call center representative include Data Entry, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
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Call center representatives must be professional throughout each phone call and to other call center employees.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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