18 Call Center Representative Jobs in East Syracuse, NY
Russell Tobin is Hiring a Call Center Representative Near East Syracuse, NY
Job title: Call Center Representative
Location: East Syracuse, NY 13056
Duration: 24 months contract
Pay range: $18/hour to $19/hour
JOB DESCRIPTION
Our client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. They make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends
If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our client’s channel includes end user-homeowners, installing and servicing contractors, and distributors. Our client’s Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.
KEY RESPONSIBILITIES:
• Provide exceptional customer support to homeowners.
• Handle homeowners to assist with locating local service providers.
• Manage all customer interactions via inbound/outbound phone, email, and written correspondence.
• Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.
• Communicate customer facing issues to management and identify areas of opportunity
• Collaborate with internal departments to resolve customer opportunities
• Actively participate in departmental client’s Excellence initiatives as well as agent certifications
PREFERRED QUALIFICATIONS:
• High School Degree/GED
• 2 years of experience in a call center and troubleshooting
KEY QUALIFICATIONS:
• Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)
• Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer
• Excellent customer service skills
• Strong written and oral communication skills
• Proficient in MS Office (specifically Word and Excel)
• Strong analytical skills, accuracy and attention to detail
• Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
• Creative problem-solving skills
• Self-starter and well organized, able to multi-task and prioritize work
Job Summary
Contractor
Business Services
$41k-51k (estimate)
07/29/2023
06/29/2024
russelltobin.com
MANHATTAN, NY
25 - 50
Private
LEO RUSSELL
<$5M
Business Services
Related Companies
About Russell Tobin
Russell Tobin provides recruitment and staffing advisory services for accounting, administrative, banking and finance and supply chain sectors.
The job skills required for Call Center Representative include Customer Service, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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