Description

Key Responsibilities

• Accept inbound calls from members and providers on inquiries pertaining to benefits, eligibility, and claims.
• Research unique/complex inquiries by leveraging tools provided.
• Educate members and providers on benefits and navigation of site, tools, and applications.
• Document all interactions and ensure appropriate processes/procedures are followed.
• De-escalate calls when necessary.
• Address and resolve member inquiries helping them to better understand their healthcare options
• Must effectively manage high volume calls

Skills, Knowledge & Expertise

• High School diploma or equivalent (GED).
• Proficient in typing and computer usage with a strong command of Windows and Microsoft Office. Knowledge of Microsoft Excel and familiarity with insurance database systems is an advantage.
• Ability to maintain composure and demonstrate empathy while multi-tasking to solve member needs.
• Quick learner with a keen attention to detail.
• Ability to thrive in a fast-paced work environment.
• Excellent written and verbal communication skills.
• Preferred experience in the healthcare industry, particularly in healthcare, health insurance, medical office, or clinical roles such as front desk, billing, or admissions.
• 1 years of professional experience in contact center is strongly preferred.

Benefits

• Competitive pay with opportunity for career advancement
• Competitive Paid time off policy to support a healthy work-life environment
• Full offering of health and wellness benefits for you and your family
• Company paid life insurance and disability plan
• 401K plan with company matching
• Employee discounts and wellness program

About HealthComp