1 Director, Member Service Job in Mokena, IL

SORT BY

SET JOB ALERT

OFF

Details...

Director, Member Service

Healthcomp

Mokena, IL | Full Time

$123k-160k (estimate)

2 Months Ago

Director, Member Service

Healthcomp Mokena, IL

$123k-160k (estimate)

Full Time 2 Months Ago

Save

Healthcomp is Hiring a Director, Member Service Near Mokena, IL

Director, Member Service

Department: Member Services

Employment Type: Full Time

Location: Mokena, IL

Reporting To: Mike Pace

Compensation: $112,000 - $140,000 / year

Description

Virgin Pulse/HealthComp is seeking a Member Service Director who will be responsible for leading and managing the Member Services Department to ensure the delivery of exceptional global customer experiences. The primary focus of this role is developing and implementing strategies to enhance customer satisfaction, streamline processes, and drive operational efficiency.

Key Responsibilities

The primary focus of this role is developing and implementing strategies to enhance customer satisfaction, streamline processes, and drive operational efficiency
Foster a positive and collaborative team culture focused on achieving performance goals and delivering outstanding customer service
Champion a customer-centric culture throughout the organization
Develop and coach associates
Collaborate with other departments such as marketing, implementation, and product development to ensure a cohesive and consistent customer experience across all touchpoints
Utilize data and analytics to monitor key performance indicators (KPIs) and identify areas for improvement
Develop and execute the customer service strategy in alignment with the overall business objectives
Identify and implement process improvements to enhance the efficiency and effectiveness of customer service operations
Evaluate and implement technology solutions to enhance customer service capabilities
Ensure compliance with relevant regulations and standards
Regularly review and update customer service procedures and policies
Stay informed about industry trends and best practices in customer service

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Skills, Knowledge and Expertise

Bachelor’s degree; Master’s degree preferred
8-10 years of professional experience in ecommerce customer service or other relevant experience
Strong leadership and 3rd party team management
Experience with customer service software and technologies

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

Analytical mindset with the ability to use data to drive decision-making
Excellent communication and interpersonal skills
Ability to adapt to a dynamic and fast-paced business environment
Healthcare and/or Insurance industry is a plus

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Benefits

We believe a career should provide competitive pay and benefits, a collaborative and supportive culture and cutting-edge technology and services. HealthComp/Virgin Pulse is an equal opportunity organization and is committed to diversity, inclusion, equity and social justice. To that end, we make a particular effort to recruit candidates from minoritized backgrounds to apply for open positions.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $140,000 annually. Note that salary may vary based on location, skills, and experience. This position is eligible for health, dental, vision, mental health and other benefits.