How YOU will make a Difference:

The Implementation Specialist role contributes to HMAs success by ensuring all aspects of setting up new a client is completed correctly and on time ensuring broker and client satisfaction. As a critical part of a new client set up you will work directly with operational areas managing tasks and timelines. 

What YOU will do:

• Facilitate, lead, and manage implementation of new business end-to-end after verbal award. 
• Participate in daily operational meetings to communicate updates throughout the project and deliver decisions. 
• Accountable for client education and management of expectations. 
• Identify and communicate issues which surface during the implementation process working with leaders to coordinate resolution. 
• Ensure smooth transition to account management and operations post go-live. 
• Support and identify areas for continuous process improvement methodologies and tools. 
• Participate in lessons learned sessions, training sessions on HMA operations, products & services as well as Growth Team training. 
• Maintains an excellent working knowledge of our product portfolio, operational capabilities and processes relating to, for example, benefit plan design, enrollment, billing, and claims administration.
• Projects as identified and assigned by Sales Operations Manager. 
• Cross train on functions within the Sales Operations Team to provide support and back up.

Knowledge, Experience, and Key Attributes needed for Success: 

• BA degree in Business Administration or related field preferred.
• 3-5 years of implementation experience (health insurance industry preferred). 
• 1 years of project management experience with a track record of leading successful projects. 
• 3 years of experience working successfully in cross-functional teams. 
• Results driven & detail oriented.
• Highly organized.
• Someone who has great communication skills (verbal and written) and can communicate with all levels of personnel internally and externally.
• Passionate about delighting customers by consistently exceeding their expectations.
• Eager to be part of a fun, collaborative, fast-paced team.
• Experienced using workplace tools like Smartsheet, Responsive, Microsoft Dynamics, MS Office Suite, etc.

Compensation:

The base salary range for this position in the greater Seattle area is $69,000 - $89,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available. In addition, HMA provides a generous total rewards package for full-time employees that includes: seventeen (IC) days paid time off; eleven paid holidays, one paid personal and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match. For more information about HMA, visit www.accesshma.com. 

Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.

How we Support your Work, Life, and Wellness Goals

We offer a comprehensive total rewards package including: competitive pay; annual incentive; wellness programs; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym; life, AD&D, short and long-term disability insurances; an Employee Assistance Plan with additional mental health support; free parking and easy freeway access to I-405 and I-520; a stocked kitchen on-site with subsidized snacks and refreshments; year-round wellness activities; monthly events; paid volunteer hours and more!

HMA is primarily a remote workforce, requires a reliable internet connection, and provides all hardware. Some roles are required onsite 1-3 days per week/month while other roles are 100% remote.

A background screen prior to employment is required.

Protected Health Information (PHI) Access Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.

HMA is an Equal Opportunity Employer