88 Call Center Representative Jobs in Houston, TX
Health Matching Account Services is Hiring a Call Center Representative Near Houston, TX
Call Center Representative
JOB DESCRIPTION SUMMARY
The Call Center Representative is responsible for placing outbound sales calls, to drive sales of insurance policies to licensed sales professionals, on behalf of HMAS. The Representative is also responsible for receiving calls as well as maintaining relevant records on database.
This position reports directly to the Operations Manager
ESSENTIAL JOB FUNCTIONS
· Make outbound calls to licensed sales professionals to drive sales.
· Process and respond to inquiries
· Maintain relevant client records
· Provide insurance details
· Responsible for answering incoming call inquiries
· Obtains client information by answering telephone calls; interviewing clients; verifying information.
· Determines eligibility by comparing client information to requirements
· Informs clients by explaining procedures; answering questions; providing information.
· Maintains communication equipment by reporting problems
· Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
· Updates job knowledge by studying new product descriptions; participating in educational opportunities
· Accomplishes sales and organization mission by completing related results as needed
· Handle sensitive, confidential information and tasks with tact, discretion and diplomacy
· Other duties as assigned
QUALIFICATIONS
· Strong Customer Service phone skills
· Outbound/Inbound sales call experience
· Punctual (*Very important to role)
· Attention to detail
· Must be a team player
· Professional attitude and appearance
· Excellent verbal and written communication skills
· Excellent interpersonal skills and friendly disposition
· Ability to multi-task and demonstrate effective time management skills
· Competitive, with a drive for success and advancement
EDUCATION & EXPERIENCE
· High School Degree or Equivalent
· Minimum 1-3 year’s experience in phone sales
PREFERRED
· Insurance sales experience a plus
Job Summary
Other
$39k-50k (estimate)
06/08/2022
06/22/2024
The job skills required for Call Center Representative include Customer Service, Call Center, Written Communication, Time Management, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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