32 PT Call Center Representative Jobs in Houston, TX
Texas First Bank is Hiring a PT Call Center Representative Near Houston, TX
Make applying EASY....text PTCALLCENTER to (281) 688-6192 and submit your resume!
Join a great team and workplace! Founded in 1973, Texas First Bank is one of the fastest growing financial organizations in Southeast Texas. We are a leading independent community bank with 27 banking centers across seven counties. Our strongest asset is our employees and the dedication they bring to helping our communities and customers. We are committed to helping our employees and customers succeed and build up our local communities.
Job Summary
The Call Center Representative answers, researches and resolves customer service questions, inquiries, requests and problems in an accurate, efficient and timely manner. Provides a high level of customer services in accordance with policies and guidelines.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Receives inquiries from customers by telephone or e-mail and communicates responses effectively.
- Identifies and refers requests to the appropriate Manager, Officer or banking center that the call enter is not authorized or capable of handling i.e. wire transfer requests, changes to an existing signature card, requests that must be completed in person and certain fee refunds.
- Assist customers with general inquiries on accounts.
- Handle electronic ACH and debit card disputes.
- Troubleshooting online banking related matters; reset passwords for consumers.
- Process fraud alerts.
- Responsible for INMO Lead assignment and answers.
- Assist with the online account opening process.
Job Skills and Qualifications
- High school diploma or general education degree (GED)
- 2 or more years of banking experience; previous call center experience preferred.
- Effective listening and communication skills.
- Bilingual skills would be a plus.
- Sit at a desk and computer terminal for extended time periods.
- Hybrid work schedule with 3 days in office contingent on successful completion of training; Monday Friday 7:45 am to 5 pm.
- This position is onsite.
Salary Grade 03
EOE/Disability/Veteran
Job Summary
Full Time
Banking
$39k-51k (estimate)
02/17/2024
06/27/2024
texasfirst.bank
GALVESTON, TX
200 - 500
1973
TYRON COLLINS
$50M - $200M
Banking
Related Companies
About Texas First Bank
Member FDIC. Equal Housing Lender. OUR MISSION Helping Texans Build Texas We are a community bank with roots going back to 1962 in Hitchcock, TX. Our customers make us who we are, and we are committed to helping them succeed and build our local communities up. OUR VALUES Our values are what make us who we are and what we also look at to point us on the right path. They are unchanging and guide us in our interactions with you - our customers, partners, employees, and community. -- Above all, be responsive, responsible, and respectful. -- Fairness: Be fair and truthful in all the we do. -- Integ...rity: Operate with total transparency. Do the right thing at all times and honor the confidentiality of our customers. -- Vision Driven: Anticipate and forecast the future of financial services and how it will impact our customers and employees
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The job skills required for PT Call Center Representative include Customer Service, Call Center, Listening, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a PT Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by PT Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for PT Call Center Representative positions, which can be used as a reference in future career path planning. As a PT Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PT Call Center Representative. You can explore the career advancement for a PT Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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