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We are currently looking for a Customer Success Associate to join our growing team! The Customer Success Associate will work closely with our team of Customer Success Managers to support Department of Transportation (DOT) customers and large Construction Engineering and Infrastructure (CEI) customers.
This role requires the ability to support customers based on the East coast; being located in the EST time-zone is highly desirable.
In this role, you will provide a combination of reactive support, implementation execution, and customer training to enable effective usage and adoption of both our core and early stage products that span multiple functions including inspection, material testing and finance. To be successful in this position, you will need to demonstrate strong organizational skills, ability to multi-task across multiple customers and projects, and a clear passion for working with software in complex field environments. Additionally, you will need to build strong relationships in order to bolster the success of your teammates while ensuring customer renewals and identifying upsell opportunities.
HeadLight, founded in 2005, delivers industry-leading technology to transportation construction teams. Our photo-driven inspection and verification technology enables clients to streamline and mobilize project inspections, communications, and documentation leading to superior project deliveries. The HeadLight platform has been used on transportation construction projects nationwide. Customers include large DOT, top-tier CEI, contractors, equipment manufacturers, and industry-related materials companies.
The Customer Success Associate is a key member of the Customer Experience team who will be responsible for ensuring that customers are fully supported in the effective use of our software. Your primary responsibilities will include providing reactive technical support to the entire customer base, helping manage a number of operational/tracking efforts, working closely with the Customer Success Management team on a daily basis to support customer meetings, developing (and eventually delivering) training, and helping translate customer requirements/requests into clearly defined problem statements for review by Engineering.
What You’ll Get To Do:
How You’ll Be Successful:
The salary range for the Customer Success Associate role is $60-$80k. Exact compensation will be based or adjusted on skills, experience, and location. We will provide more information on our benefits and stock options upon request.
Full Time
IT Outsourcing & Consulting
$61k-76k (estimate)
03/16/2024
04/06/2024
headlight.com
SEATTLE, WA
25 - 50
2005
Private
SAILESH KATARA
$5M - $10M
IT Outsourcing & Consulting
HeadLight develops a web-based platform that provides project inspection and documentation solutions for the construction sector.
The job skills required for Customer Success Associate include Customer Support, Futures, Transportation, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
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Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
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Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
02/11/2022: Oakland, CA
Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
04/02/2022: Fort Collins, CO
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