Job Summary
The Cashier is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.
Education & Experience
•High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
•Must be able to convey information and ideas clearly.
•Must be able to evaluate and select among alternative courses of action quickly and accurately.
•Must be able to multitask.
•Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
•Must routinely meet deadlines.
•Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
•Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
•Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
•Must be able to work with and understand financial information and data, and basic arithmetic functions.
Job Duties & Functions
•Approach all encounters with guests and employees in a friendly, service-oriented manner.
•Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
•Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards)
•Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.
•Maintain a friendly and warm demeanor at all times.
•Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
•Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
•Collect money and/or credit cards from guests and servers and make correct change.
•Operate the approved credit card machine.
•Prepare cashier report at end of shift.
•Pay out servers' and service attendants' tips, if applicable.
•Greet and seat guests at appropriate tables in a timely manner.
•Perform opening and closing duties according to established side-work checklist
•Be attentive of guests' needs and assist in providing a pleasant dining experience.
•Properly take reservations for all outlets.
•Have a thorough knowledge of menus and current specials in all applicable outlets.
•Answer the phone according to standards.
•Communicate effectively and courteously over the telephone.
•Take a room service order according to hotel standards.
•Assist servers and host/hostess in the serving of guests, as needed.
•Ensure quality control of menus with regard to cleanliness and appearance.
•Attend meetings/training as required by management.
•Perform other duties as requested by management.