Job Summary

The Banquet Bartender is responsible for providing the highest quality service to guests and servers and maintaining the HCW Hospitality standards of cleanliness and sanitation while following the requirements of the Banquet Event Order.

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by co- workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
• Maintain a friendly and warm demeanor at all times.
• Set up the bar according to hotel standards and Banquet Event Order to ensure that guests are served promptly and efficiently.
• Prepare beverages and cocktails according to the hotel's mixing and presentation standards.
• Serve guests with all beverage requirements in a friendly, courteous and professional manner.
• Break down bar after the completion of functions; Store liquor, supplies, and equipment according to the hotel's standards.
• Follow all state liquor laws.
• Know hotel services and facilities.
• Abide by all hotel policies and safety rules.
• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
• Respond to guests' problems, complaints and accidents.
• Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and their fellow employees.
• Ensure that the bar and service areas are kept clean and tidy during service.
• Attend meetings as required by management.
• Perform other tasks/jobs as assigned by the supervisor or manager.