Job Summary

Bar Security is responsible for providing protection for hotel guests, employees and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility.

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Certificate of Completion in Safety and Security Training (must comply with State requirements)
• CPR, First Aid and Heimlich maneuver Certified

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with HCW Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and Associate incidents.
• Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary.
• Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.).
• Assist outside agencies as necessary.
• Provide escort.
• Assist HR/MOD with responding to Associate altercations.
• Assist with intoxicated guests.
• Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
• Challenge suspicious persons.
• Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property.
• Assist during medical emergencies, administering First Aid/C.P.R/Heimlich maneuver, as necessary.
• In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner.
• Handle items for “Lost and Found” according to the standards.
• Works special functions, attends meetings, and/or performs other duties as required.