Job Summary

A Public Area Attendant is primarily responsible for maintaining clean and attractive hallways, bathrooms and public areas in the hotel, servicing these daily in accordance with hotel procedures, stocking cart with supplies, and replacing and replenishing public area supplies while following company standards and safety/security procedures. In some instances, this role would also be responsible for conducting ‘deep cleaning’ activities in conjunction with preventative maintenance tasks.

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with HCW Hospitality standards as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with HCW Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Thoroughly clean and restock the public space area lobby, hallways and bathrooms.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Perform other tasks/jobs as assigned by the supervisor or manager.
• May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
• Deep cleaning tasks may include, but are not limited to, changing the AC filter, cleaning the AC coils, touching up paint on walls/molding, touching up scratched furniture, or rehanging closed slide doors.