Technical Writer In this role you will

· Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.

· Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.

· Clearly communicate how to accomplish user tasks, rather than how to use the user interface.

· Through research and hands-on learning, become an expert on our products and methodologies.

· Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.

· Interview subject matter experts to learn how product features work and understand their benefits to users.

· Experiment with software to learn how it functions from an end-user point of view.

The Technical Writer should have the following skills:

· 8 years working on software documentation projects

· Tools: DITA XML, Madcap Flare, any structured authoring tool; and CMS

· Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.

· Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.

· User-centric thinker who can anticipate the reader’s concerns and questions about the product.

· Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.

· Basic graphics skills (Powerpoint).

· Experience documenting APIs a plus.

· Experience writing documentation for translation and optimizing documentation projects for translation a plus.

· Experience with Jira and Confluence a plus.

· Experience with digital adoption platforms such as WalkMe a plus

· Familiarity with the Telecom industry a plus

hcl_ers

Job Types: Full-time, Contract

Salary: $30.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Ability to Commute:

• San Jose, CA 95134 (Required)

Work Location: In person