Description

The Customer Service Representative (CSR) is responsible for functioning as the primary point of contact for the customer and/or Sales. The CSR will coordinate as needed with other departments to ensure customers are receiving answers and product they have ordered. CSR duties will include, but may not be limited to:

• Project positive & professional image to the customer at all times
• Respond to phone calls and e-mails in a timely fashion
• Check inventory, price, lead time, status of delivery, product knowledge
• Process customer orders and changes to existing orders
• Audit sales orders entered by another CSR, confirm price, packaging, color
• Research and process complaints/returns
• Update Customer Portals
• Coordinate and Maintain Customer Shipping Schedules
• Coordinate information with Scheduling and Load Planning areas and communicate customer priorities
• Review Open Order reports for each customer / proactively provide order status updates
• Assist in Customer Maintenance
• Process sample requests
• Potential occasional travel to visit customers and/or trade shows 

Qualifications

• Bachelor’s degree preferred
• Must have thorough Understanding of Retail/Big Box Account Management
• Computer skills: Microsoft Office: Outlook, Word, Excel; CMS
• Excellent Communication skills
• Excellent Organizational skills with the ability to Prioritize Multiple Tasks
• Must be Dependable with proven track record