88 Customer Service Manager Jobs in Kennesaw, GA
Hawthorne Global Aviati is Hiring a Customer Service Manager Near Kennesaw, GA
The Customer Service Manager is responsible for the management of the FBO customer service operations including concierge functions, logistics, business development, sales, marketing, invoicing, facility accounting management, customer relations, and adherence to company policies and procedures and safety standards for the department's staff and our clients and guests.
Primary Responsibilities
- Responsible for customer service staffing and actively participates in performing the customer service functions
- Trains, develops, and manages the customer service team, securing the required number of staff and ensuring the required level of qualifications and experience
- Actively works to improve processes and procedures to maximize employee efficiency and customer satisfaction
- Coordination with management, other departments, manufacturers, and customers in matters of overriding importance
- Leads local business development and marketing initiatives to solicit new business and retain current customer and manages client and customer relationships which enhance the core values and reputation of the company
- Supports the development of pricing schedules and rates for any relevant ground handling services provided.
- Responsible for developing, supporting, and managing relationships with customers, vendors, suppliers, and service providers which enhance the core values and reputation of the company
- Provides all initial and recurrent training to customer service personnel and always enhancing and reinforcing relevant training programs to insure that the highest level of customer service is achieved and maintained
- Conducts daily review of all monetary transactions, ensuring that all transactions are accurate, properly completed and accounted for and balanced satisfactorily, with all appropriate customer billings and invoices completed and reconciled properly
- Supports management in the preparation, monitoring, and control of the financial aspect of the business
- Supports management in the financial analytics and customer development to enhance overall growth and market share for the company
- Drives results to meet department and company goals.
- Communicates changes or additions of departmental and company policies to the staff.
- Motivates and encourages all staff to provide the highest service levels.
- Provides general administrative and analytical support to the general manager.
- Assumes additional responsibilities and delegates responsibilities to qualified personnel, as necessary.
- Interact with others in a professional and respectful manner
- Recommend process and communication improvements
- Regular and prompt attendance and dependability
- Work with accuracy, clarity and an eye for detail
- Maintains a professional appearance and environment at all times
- 40% - Accounting/Reconciliation/Invoicing/Recordkeeping
- 20% - Supervisory/Training/Operational Enhancements/Facility and personnel mgmt.
- 20% - Client Relations, Marketing and Business Development
- 20% - Support and assistance to the General Manager
- On-call and overtime duties as required
- On the job training for new employees
- All other miscellaneous duties as assigned
- Minimum 2 years experience in a customer service, customer facing role with supervisor responsibilities
- Basic reading, writing and arithmetic skills required
- High School graduate, some college preferred
- Five to ten years of business aviation and/or relevant hospitality experience
- Solid understanding and proficiency with MS Word/Excel/Powerpoint
- Ability to develop and present business analysis, training tools, etc.
- Computer literate with the ability to learn propertary software as required
- Professional verbal/written communication skills required.
- Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States.
- Excellent listening and problem solving skills
- Ability to work as part of a team or independently
- Ability to effectively communicate and present information
- Ability to multitask
- Ability to act under pressure and be adaptable to change on a constant basis
Driving - occasional travel to suppliers, conferences, off-site meetings, and support of customer needs, as required
Working Conditions
Requires both working indoors and outdoors, with exposure to nature's elements. Also regular exposures to noise, exhaust fumes and fuel vapors, and fuel to skin contact.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Summary
Full Time
$86k-111k (estimate)
05/04/2024
05/20/2024
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
